IT Support Engineer - Brentwood Park

Job category: Courier Services

Contract: Permanent

Remuneration: Market Related

EE position: No

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels.

Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements.

This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity.

We are passionate about what we do, passionate about Retail and service excellence.

Let us be part of your solution.

City Logistics is seeking a motivated and passionate IT Support Engineer to join our dynamic IT team. The IT Support Engineer is responsible for providing first- and second-line technical support to users across the organisation.

The role covers end-user computing, Microsoft 365, user administration, networking, business applications and general IT infrastructure support.

Support will be provided remotely where possible. Where an issue cannot be resolved remotely, the IT Support Engineer will be required to travel to company sites within their assigned area to provide on-site support.

The role requires strong troubleshooting skills, excellent communication, attention to detail and the ability to work independently as well as part of the wider IT team.

• Provide first- and second-line technical support.
• Log, manage and resolve incidents and service requests within agreed SLA time frames.
• Troubleshoot desktop, laptop, hardware, software, printer and peripheral issues.
• Install, configure, repair and upgrade end-user equipment.
• Maintain clear and accurate troubleshooting notes within the Helpdesk system.
• Keep users informed of progress and manage expectations professionally.
• Escalate incidents to the appropriate technical resource when required.

• Support Microsoft Outlook, Teams, One Drive, SharePoint and Microsoft Office applications.
• Troubleshoot Microsoft 365 and email-related issues.
• Create, modify and disable user accounts according to approved processes.
• Reset passwords and assist with account lockouts and MFA issues.
• Manage standard Active Directory groups and permissions.
• Support shared mailboxes and distribution groups.
• Troubleshoot Active Directory and standard Group Policy-related issues.

• Troubleshoot LAN, WAN and Wi‑Fi connectivity.
• Troubleshoot TCP/IP, DNS, DHCP and general network-related issues.
• Configure and manage Layer 2 switches within approved standards.
• Configure and manage wireless access points.
• Assist with VLAN and network connectivity troubleshooting.
• Assist with approved server maintenance, patching and infrastructure tasks.
• Monitor and elevate server, backup, network and infrastructure alerts where required.
• Escalate complex firewall, routing, server and infrastructure issues.

• Provide first-line support for approved business applications.
• Assist with SAP and Time & Attendance systems where applicable.
• Liaise with application vendors and service providers where required.
• Assist with endpoint security and authentication-related incidents.
• Apply approved security updates and patches.
• Immediately elevate suspected cybersecurity incidents.

• Assist with IT asset management and equipment tracking.
• Prepare IT equipment for new employees and recover equipment from departing employees.
• Maintain technical documentation and knowledge base articles.
• Provide basic user training and guidance.
• Assist with hardware refreshes, network…