Helpdesk Support Technician

Our client is seeking a skilled and reliable Helpdesk Support Technician to join their IT department based in Vereeniging . This role is critical for providing first-line technical support to employees, ensuring smooth operation of IT systems and equipment. You will diagnose and resolve hardware, software, and network issues, manage user accounts, and assist with IT onboarding. The successful candidate will be a patient problem-solver, dedicated to maintaining efficient technology infrastructure for the business.

• Provide prompt and effective technical assistance to internal users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve network connectivity and system issues.
• Manage user accounts, permissions, and access rights.
• Assist with IT asset management and inventory control.

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with networking concepts and troubleshooting tools.
• Excellent problem-solving and analytical skills.
• Good communication skills and customer service orientation.

• Competitive salary commensurate with experience.
• Opportunity to work with a stable and growing organization.
• Ongoing training and professional development in IT.
• Positive and collaborative office environment.
• Standard employee benefits including medical aid.