Property IT Operations Engineer

Property IT Operations Engineer
Sun International
2026/10/06 Worcester

Job Reference Number: SI-1211
Department: A&G - IT : IT Operations
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related Sun International is looking for a Property IT Operations Engineer (L1) to provide technical support across workplace technologies, infrastructure, business systems and operational environments. The role will resolve incidents, support technology services and assets, execute approved maintenance activities and contribute to reliable, secure and customer-focused technology operations.

The Property IT Operations Engineer (L1) provides technical support and operational services across workplace technologies, infrastructure services, business systems and operational technology environments. The role is responsible for incident resolution, technical troubleshooting, service request fulfilment, technology implementation and operational support activities to ensure reliable, secure and business-aligned technology services.

Working within approved standards, governance frameworks and service management processes, the role supports business continuity, employee productivity and guest service excellence by maintaining technology availability, resolving technical issues and contributing to effective day-to-day technology operations.

The role also supports endpoint and device management, technology monitoring, asset lifecycle activities, approved changes and maintenance, while identifying opportunities to improve technology services, operational efficiency, automation and user experience.

Core behavioural & Technical / proficiency competencies

Behavioural

• Continuous Improvement
• Integrity
• Teamwork
• Collaboration
• Transparency
• Adaptability
• Problem-Solving
• Customer Centricity
• Lifelong Learning
• Respect for Diversity

Technical

• IT Service Management (ITIL)
• System Support & Troubleshooting
• End-User Computing Support
• Microsoft 365 Administration and Support
• Endpoint Configuration and Device Management
• Identity and Access Administration
• Infrastructure and Network Support
• Incident and Service Request Management
• Technology Asset Management
• Backup and Recovery Operations
• Technology Monitoring Tools
• Technology Deployment & Maintenance
• Operational Technology Support
• Technical Documentation & Knowledge Management
• Governance & Compliance
• Risk & Control Assurance
• Analytical Thinking
• Operational Excellence
• Data-driven Decision Making
• Continuous Improvement & Innovation
• Basic Networking
• Microsoft Infrastructure Technologies

The role has accountability for technical support delivery, incident resolution, service request fulfilment, endpoint and workplace technology support, operational troubleshooting, technology asset activities and approved technology maintenance and recovery activities.

Qualifications

• Degree in Information Technology, Computer Science or a related field [Required]
• ITIL Foundation certification is advantageous
• Microsoft / Infrastructure certifications, such as Azure or Windows Server, are advantageous
• Basic networking certification, such as CCNA, is advantageous

Experience

• 3–5 years' experience in technology support, end-user computing, infrastructure support, service desk operations, workplace technology support or related technology disciplines
• Experience resolving technical incidents and fulfilling service requests within agreed service levels
• Experience supporting endpoint devices, workplace technologies, collaboration tools and user technology services
• Experience diagnosing and troubleshooting hardware, software, network and infrastructure issues
• Experience with Microsoft 365 administration and support
• Experience with endpoint configuration and device…