Networking Platform and Observability Engineer; L2

As a Networking Managed Services Engineer (L2), you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational.

• Adhere to IT security measures.
• Working knowledge of Ansible and Python is essential.
• Proven working knowledge of utilizing monitoring tooling to troubleshoot and recognise event/incident patterns.
• Understanding of Cisco and Aruba switching technologies.
• Understanding of enterprise wi-fi technologies (at least one of the following is essential – Cisco, Aruba, Meraki).
• Understand firewalls and other network tools.
• Provide monitoring and related system documentation and diagrams.
• Implement or participate in change management procedures for monitoring system architecture changes.
• Document network areas to develop network monitoring system diagrams.
• Ensure monitoring systems are secure and operational.
• Understanding of SD-WAN technologies, Fortigate, Cisco, Meraki.
• Identify and investigate risk and vulnerability issues relating to monitoring platforms deployed.
• Assist in developing and maintaining standards and procedures (such as naming conventions).
• Participate in security investigations and audits.
• Review client network policies and recommend monitoring platform changes to match requirements.
• Proven experience with deploying network monitoring systems.
• Basic understanding of security principles and design.
• Excellent customer service skills.
• Ability to work independently with minimal supervision.
• Familiarity with Linux environment and shell scripting.
• Prepare monthly work status reports and update technology-specific documents.
• Assist in designing and implementing network monitoring infrastructure.
• Basic Cisco device management skills.
• Understanding of installing, configuring, and troubleshooting networking equipment methodology.
• Understanding of Layer-2 switching, VLANs, and access lists.
• Basic understanding of routing protocols: OSPF, EIGRP (advantageous).
• Understanding of OSI Model, TCP/IP protocol suite.
• Understanding of IP addressing and subnetting, routing concepts.
• Understanding of switch configuration and VLAN setup.
• Understanding of the implementation of SNMP on devices for network management.
• Perform troubleshooting between sites and on- net.
• Understanding of enterprise-level network design and implementations.

• Understanding of CISO and Fortinet SDWAN.
• Knowledge of incident management systems.
• Experience with in Managed Services environments and teams.
• Familiarity with ticketing tools (Service Now, 4
  
  Me/Xurrent).

• Diploma, degree, or relevant qualification in IT/Computing (or equivalent work experience).
• NETSCOUT Enterprise nGeniusONE Core – or Similar is a requirement
• Proven working knowledge of enterprise monitoring tools (Net Scout, Logic Monitor, Prometheus, Grafana) – Essential
• Proven experience in producing monthly networking status and statistics reporting – Essential
• Proven experience in utilizing network monitoring tools for governance, asset tracking and management
  - Essential
• CCNA Enterprise
  - Essential
• CCNP Enterprise
  - Advantageous.
• Cisco Dev Net Associate
  - Essential
• Forti Net NSE4 or Implementing Cisco SD-WAN Solutions (ENSDWI) - Advantageous
• ITILv4 or relevant ITIL certification (Foundation Level)
• Certified Wireless Network Professional (CWNP) - Advantageous
• Certified Wireless Network Expert (CWNE), CWNA or CWNP – Advantageous