Senior Business Analyst: Credit Systems; Banking

Our Banking Client is currently looking for an experienced Senior Business Analyst:
Credit Systems based in Somerset West.

Please note this is an EE Position

This is a permanent, full-time position within the Credit division, reporting to the Product Manager. The role operates within the first line of defence:
Credit / Product & Technology.

The successful candidate will help build and establish the bank’s lending capability from the ground up, becoming the functional authority for its Loan Management System (LMS). The role requires an understanding of both what the business needs the lending platform to do and how the LMS must be configured and behave to deliver those requirements. The successful candidate will develop deep knowledge of the LMS’s functionality, features, configuration, business rules, account states, events and behaviours.

They will be a key point of contact when the system does not behave as expected. The focus is on establishing new lending capability from scratch, extending beyond maintaining a mature lending platform or delivering a backlog of incremental enhancements.

• Develop deep functional knowledge of the LMS, including its capabilities, limitations and configuration options.
• Translate credit product requirements into detailed LMS functionality, configuration, business rules and system behaviour.
• Define lending products, account structures, account states, events, transactions and lifecycle behaviour.
• Understand how interest, fees, repayments, settlements, arrears, treatments and other lending events should behave within the LMS.

• Work directly with LMS vendors, engineers and technical teams to translate business intent into executable solutions.
• Produce high-quality Business Analysis documentation, including requirements, user stories, business rules, state models, data requirements, configuration specifications, acceptance criteria and traceability.
• Understand the LMS’s role within the broader credit ecosystem.
• Identify the impact of changes on connected systems and processes.

• Support testing and implementation.
• Validate that delivered system behaviour matches the agreed product intent.
• Remain actively involved throughout delivery, taking ownership beyond the handover of requirements.

• Investigate LMS-related incidents and unexpected system behaviour.
• Determine root causes and define corrective requirements.
• Establish and maintain the organisation’s knowledge base for LMS functionality and configuration.
• Use AI and modern analysis tools to accelerate analysis, scenario generation, requirements development, quality assurance and problem-solving.

• The successful candidate must apply working knowledge of:
• The National Credit Act (NCA), ensuring LMS configuration—including interest, fees, arrears and treatments—reflects lawful credit terms and disclosures.
• Credit lifecycle fundamentals, including acquisition, onboarding, assessment, decisioning, bureau information, account management, servicing and collections.
• The Protection of Personal Information Act (POPIA), ensuring LMS data handling and configuration support lawful processing.
• The regulated credit environment, ensuring customer experience, commercial outcomes, risk and responsible lending work together.

• Proven experience implementing, configuring or materially building a Loan Management System or lending platform.
• Strong understanding of consumer lending products and the credit lifecycle.
• Experience with significant greenfield or transformational technology initiatives.
• Strong Business Analysis…