IT Support Specialist; Insurance Focus

Our client, a growing insurance company, is seeking a proactive and skilled IT Support Specialist to join their technical team in Nelspruit, Mpumalanga
. This role is essential for maintaining and troubleshooting the IT infrastructure that supports our insurance operations. You will provide first and second-level support to end-users, resolve hardware and software issues, and contribute to IT projects. The ideal candidate possesses strong technical knowledge, excellent problem-solving skills, and a customer-centric approach. Understanding the specific needs of the insurance industry, such as data security and system uptime, is crucial.

This hybrid position offers a blend of on-site support and remote troubleshooting, allowing you to contribute effectively from Nelspruit while maintaining flexibility.

• Provide timely and effective technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues, escalating complex problems to senior IT staff when necessary.
• Manage user accounts, permissions, and access rights.
• Assist with IT asset management, including inventory tracking and procurement.
• Develop and maintain IT documentation, including user guides and troubleshooting procedures.
• Participate in IT projects, such as system upgrades and implementations.
• Ensure compliance with IT security policies and data protection regulations relevant to the insurance sector.

• A relevant IT qualification or equivalent practical experience.
• Minimum of 3 years of experience in IT support or a similar technical role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with mobile device support (iOS, Android).
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills, with a patient and helpful attitude.
• Ability to work effectively in a hybrid environment, supporting users both on-site and remotely from Nelspruit
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• Knowledge of insurance industry software is a plus.

• Competitive salary package.
• Opportunities for IT certifications and professional growth.
• Comprehensive medical aid and retirement fund contributions.
• A supportive IT team environment in Mpumalanga
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• Flexible working arrangements through the hybrid model.
• Exposure to a variety of IT challenges within the insurance sector.
• Employee assistance programs.