More jobs:
IT Technician
Job in
Irene, Northern Cape, South Africa
Listed on 2026-10-24
Listing for:
Eskort (Pty) Ltd
Full Time
position Listed on 2026-10-24
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Key responsibilities Support
- Log, prioritise and resolve support requests for all users on the ticketing system.
- Resolve technical problems onsite and remotely for PCs, laptops, tills and point-of-sale (POS) systems, printers, scales, barcode scanners and handhelds.
- Diagnose network, Wi-Fi, router and internet connectivity faults.
- Create and manage user accounts, passwords, email and access permissions.
- Escalate issues you cannot resolve to the senior technician, IT manager or third-party suppliers, and follow them through to closure.
- Travel to stores and other sites to repair, replace, install and configure equipment when required.
- Support store openings, relocations, refurbishments and roll‑outs of new systems.
- Install and tidy network cabling, switches and Wi‑Fi access points.
- Matric (Grade 12).
- A diploma or certificate in IT or a related field, or CompTIA A+ (or equivalent).
- Up to 3 years' experience in IT support or a help desk, supporting users on Windows 11 and 10 (entry-level candidates welcome).
- Experience with macOS.
- Working knowledge of TCP/IP, DHCP, DNS, routers, switches and Wi‑Fi.
- Experience with Microsoft 365 and Active Directory user administration.
- Valid driver's licence and your own reliable transport.
- Willingness to travel to stores and sites, including outside Gauteng, and to work after hours when needed.
- Methodical problem solver who finds the cause, not just a quick workaround.
- CompTIA Network+, Microsoft MD-102 or equivalent certification.
- Experience with retail POS systems, barcode and label printing, or industrial scales.
- Experience in retail, food manufacturing or another multi-site environment.
- Experience with remote‑access tools and a ticketing system.
- Basic knowledge of CCTV, VoIP phones or mobile device management.
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