Team Leader, IT​/Tech

The Team Leader:
Applications Support is responsible for leading the day-to-day operational support of business-critical applications, ensuring system availability, stability, and performance in line with agreed service levels.

The role provides hands-on leadership and technical oversight of the Applications Support team, acting as the first line of management and escalation, while ensuring effective incident resolution, problem management, and smooth transition of new applications and changes into production.

• Provide input into the Application Roadmaps, guidelines, and plans for future support
• Responsible for implementing components of the Technology Development Strategy through the execution of assigned tasks.
• Understand and align application life cycles and future roadmaps to maintain that business plans and innovative solutions are current
• Assist in developing or maintaining policies, procedures, and processes related to Technology Development.
• Analyze market trends and emerging solutions to stay on top of technological advancements so that SBV can take advantage of technological advancements.
• Improve the performance, availability, reliability, and consistency of the application systems (predictability of performance).

• Analyze existing software applications to determine their requirements for enhancements.
• Analyze application performance, system capabilities, workflow, and scheduling limitations.
• Consult with users to determine business needs and formulate requirements for system development.
• Analyze complex business requirements and enhance, and test applications with application development standards.
• Design sound and effective solutions based on the client's needs and the organisation’s system capabilities.
• Write and maintain application support documentation and technical procedures in accordance with current standards.
• Manage and execute project plans and keep track of milestones and communicate checkpoints.
• Compile the scope, and work breakdown structures in terms of the project.
• Manage changes to scope and provide advice to the client on impact to project timelines, and resource requirements.
• Participate in planning and feedback sessions.

• Identify opportunities to streamline business processes with existing applications to enhance operational performance.
• Assist cross-functional teams in collecting information on system integration and functionality needs to verify that application design is synchronised across the end-to-end development process and continuous improvement opportunities are identified.
• Integrate application design with business processes, standards, policies, and rules.
• Support business to translate business requirements into a functional specification for a solution design.
• Monitor each phase of the application lifecycle to support future business decisions on new technology or systems.
• Maintain an ongoing evaluation of applications so that technical issues that could impact operational excellence can be identified and proactively resolved.
• Resolve second level support incidents and problems within agreed service level time frames and confirm that problems escalated to own area are resolved successfully.
• Assist with the upgrade, installation, maintenance, patching and maintenance of all applications (both vendor-supplied and internal developed).
• Complete and maintain fault logging or project management systems according to organizational requirements.
• Drive the implementation of corrective measures for compliance and improved solutions.
• Determine the root cause of incident issues and devise appropriate solutions by analyzing, investigating, and testing systems.
• Coordinate system…