IT Support Specialist - Vereeniging

Our client is seeking a dedicated and skilled IT Support Specialist to enhance their technical support capabilities in Vereeniging, Gauteng . This role is essential for maintaining the operational integrity of our client's IT systems and providing responsive support to all users. You will be responsible for troubleshooting a wide array of hardware, software, and network issues, ensuring minimal downtime and maximum productivity.

The ideal candidate is proficient in various IT support functions, possesses excellent problem-solving skills, and communicates technical information effectively. This is an excellent opportunity to advance your IT career within a company that values technological innovation and employee development. You will work within a collaborative environment, contributing to the maintenance and improvement of critical IT infrastructure. Join our team in Vereeniging, Gauteng and make a significant impact on our client's technological landscape.

• Provide first-level and second-level technical support to end-users.
• Install, configure, and troubleshoot desktop hardware, software, and peripherals.
• Manage user accounts and access permissions.
• Diagnose and resolve network connectivity issues.
• Support mobile devices and related applications.
• Document support activities, resolutions, and create knowledge base articles.
• Assist with system updates, patching, and basic server maintenance.
• Escalate complex technical problems to senior IT personnel when necessary.
• Ensure compliance with IT policies and security standards.
• Contribute to IT projects and system upgrades as needed.

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and hardware.
• Experience with ticketing systems and remote support tools.
• Excellent problem-solving and analytical skills.
• Good communication and customer service skills.
• Ability to work independently and manage priorities effectively.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Must be able to work from our office in Vereeniging, Gauteng on a hybrid schedule.

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance.
• Retirement fund contributions.
• Opportunities for professional development and certifications.
• Hybrid work flexibility to promote work-life balance.
• A collaborative and supportive team environment.
• Generous paid time off.