Helpdesk Support Officer

Our client is seeking a proactive and technically skilled Helpdesk Support Officer to join their team in Klerksdorp, North West. This role is critical for providing first-line IT support to employees, resolving hardware and software issues, and ensuring the smooth operation of the company's IT infrastructure. The ideal candidate will possess strong troubleshooting skills, a customer-focused attitude, and the ability to manage multiple support requests efficiently.

This is an excellent opportunity for an IT professional looking to grow their career in a supportive environment. We are committed to providing our employees with the tools and resources they need to succeed.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, via telephone, or email.
• Diagnose and resolve technical hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Walk customers through problem-solving processes.
• Identify and escalate situations requiring urgent attention to the IT Manager.
• Track the issues and their resolutions through the helpdesk system.
• Maintain inventory of IT equipment and software licenses.
• Assist with network administration tasks as needed.
• Provide basic training on IT systems and applications to staff.

• Proven experience as a Helpdesk Technician or other customer support role.
• Strong knowledge of computer hardware, software, and basic networking.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills, with a patient demeanor.
• Ability to work independently and as part of a team.
• Experience with IT ticketing systems is essential.
• High school diploma; a degree or relevant IT certification (e.g., CompTIA A+) is preferred.
• Must be legally authorized to work in South Africa.

• Competitive annual salary.
• Opportunity to work with a well-established company.
• Extensive training and professional development opportunities.
• Medical aid and pension fund contributions.
• A positive and collaborative work environment.
• Paid time off and public holidays.