Helpdesk Support Analyst Premise

Our client, a prominent industrial manufacturing company, is seeking an experienced Helpdesk Support Analyst to join their operations in Vereeniging, Gauteng . This is a crucial on-site role requiring a dedicated individual to manage and resolve IT support requests for employees. You will be responsible for diagnosing and troubleshooting a wide range of technical issues, ensuring the smooth operation of IT systems across the organization.

The ideal candidate will possess strong technical acumen, excellent problem-solving skills, and a commitment to providing timely and effective support. This position offers the opportunity to work within a stable industry and contribute significantly to the company's IT infrastructure.

• Provide first and second-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Diagnose and resolve user-reported problems using diagnostic tools and remote access software.
• Manage IT support tickets, ensuring timely resolution and clear communication with users.
• Assist with user account management, including setup, modification, and termination.
• Perform routine system checks, updates, and preventative maintenance.
• Document support procedures, troubleshooting steps, and system configurations.
• Escalate unresolved issues to senior IT staff or specialized teams.
• Collaborate with IT colleagues on infrastructure projects and system enhancements.
• Ensure adherence to IT policies, security standards, and data protection regulations.

• Proven experience in a helpdesk or IT support role, preferably in a corporate or industrial environment.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting (TCP/IP, connectivity issues) and basic network hardware.
• Proficiency in using IT service desk software (e.g., Service Now, Jira Service Management).
• Excellent analytical and problem-solving skills with a methodical approach.
• Effective communication and interpersonal skills to assist users of all technical levels.
• Ability to work independently and manage workload efficiently.
• Must be able to work full-time on-site in Vereeniging, Gauteng .
• Relevant IT certifications such as CompTIA A+, ITIL Foundation are advantageous.
• A commitment to continuous learning and staying updated with IT trends.

This position offers a competitive annual salary and the opportunity to work within a stable manufacturing sector in Vereeniging . You will receive comprehensive support and training from an experienced IT department. Our client provides a secure and professional working environment with opportunities for career advancement. This role allows you to gain extensive experience in enterprise IT support. Contribute directly to the operational efficiency of a key player in the industry.

We offer a comprehensive benefits package including medical aid and retirement contributions.