IT Support Specialist - Educational Software

Our client, an innovative educational technology provider with offices in Nelspruit , is seeking a diligent and skilled IT Support Specialist. This hybrid role is essential for ensuring the smooth operation of our technological infrastructure and providing timely support to our internal teams and external users of our educational software. You will be responsible for troubleshooting hardware and software issues, managing IT systems, and ensuring data security.

Your expertise will be crucial in maintaining the reliability and performance of the tools that support learning and administration. This position offers a great opportunity to grow your IT career within the dynamic education sector in Nelspruit .

• Provide technical support to end-users for hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and maintain computer hardware, operating systems, and software applications.
• Troubleshoot and resolve IT-related problems in a timely and efficient manner.
• Manage user accounts, permissions, and access rights within the organization's IT systems.
• Assist with network administration tasks, including monitoring network performance and troubleshooting connectivity issues.
• Ensure the security of IT systems and data, implementing and enforcing security policies.
• Document IT procedures, solutions, and configurations.
• Collaborate with other IT team members on various projects and initiatives.

• A diploma or degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support, help desk operations, or a similar technical role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with common office productivity software and enterprise applications.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong customer service and communication skills.
• Ability to work effectively in a hybrid environment, balancing remote and on-site responsibilities.

Our client offers a competitive salary, health insurance, and a retirement savings plan. Employees in Nelspruit benefit from a dynamic work environment and opportunities for professional growth. The hybrid model provides a good work-life balance. We offer training and certification support, access to modern IT equipment, and a collaborative team culture. This role provides a stable career path with opportunities to advance within the IT department.