Non Motor Field Assessor- Newcastle

CAREER OPPORTUNITY

This career opportunity is available at Non-Motor department and the successful incumbent will be based in Newcastle, Kwa-Zulu Natal

WHAT WILL YOU DO?

The successful candidate will determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Receiving instruction from Claims Service Consultant (appraisal notes & docs).

• Checking completion and correctness of document and policy conditions.

• Planning routes for claims, make arrangements and contact client.

• Identifying what is required and outstanding from client.

• Deciding on what must be investigated and whether specialist expertise is required . builder, engineer.

• Assessing risk to provide recommendations to underwriting.

• Appointing specialist resources if required.

• Interacting with the police, weather bureau etc. to assess merit.

• Comparing information collected to the policy requirements and claim details presented.

• Determining equivalent replacement and determine risk.

• Deciding and negotiating on replacement/cash/claims card.

• Authorizing repairs/cash settlement.

• Writing Claims Report and updating the central claims file.

• Handle and resolve clients/brokers complaints in a timely and fair manner.

• Managing relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters); and

• Ensuring effective and continuous communication with
all stakeholders.

QUALIFICATIONS AND EXPERIENCE

Matric (Grade 12) with Mathematics
Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme
Certified Fraud Examiner qualification advantageous
Five (5) years' or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous
OR
Seven (7) or more years' relevant claims assessment experience (non-motor) (full spectrum)

KNOWLEDGE AND SKILLS

• All relevant product training completed

• Familiar with IM external systems

• Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing . thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment

• Ability to do investigations on buildings, its contents and fire

PERSONAL ATTRIBUTES

Analytical thinking
Information seeking
Directiveness
Initiative
Flexibility
Customer Service Orientation

WHO WE ARE:

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.