Field Support Consultant - Gauteng

In Field Support Consultant - Gauteng

Medi Charge

In-Field Support

To provide world-class in-practice support to all our Veri Claim and Bureau practices within a geographic area (Gauteng). Ensure ultimate customer satisfaction for both internal and external clients.

In-Field Support Team Leader

• At least 1-year Veri Claim experience.
• Previous experience working in a customer-facing department would be an advantage.

• Based in Gauteng – East Rand (area will be discussed in the interview).
• Reliable motor vehicle.
• Valid driver’s licence.

• Provide in-practice Veri Claim support to all Veri Claim and VBS practices within a specified geographic area.
• Provide support to new Veri Claim and VBS practices on their first day of using Veri Claim.
• Analyse the practices to determine needs that we would be able to assist with.
• Assist with Financial Assessment discussions.
• Demonstration of system upgrades and enhancements to all allocated Veri Claim and VBS practices.
• Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed.
• Effective handling of any client complaints regarding the Veri Claim system.
• Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.
• Ensure that new practices have been booked for training.
• Providing all relevant parties with weekly appointment schedule/calendar (as per objectives).
• Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).
• Visiting of allocated practices at the required coverage and frequency as per the customer classifications.
• Assisting with system upgrade testing as required.
• Assist the Sales Consultant with Veri Claim demonstrations as needed.
• Maintaining a current working knowledge of all healthcare related issues and regulations.
• Maintaining a up to date level of expertise on Veri Claim and all latest enhancements.

• Excellent understanding and working knowledge of all functionalities on Veri Claim.
• Effective training and facilitation techniques.
• Effective presentation skills.
• Effective practice management skills.
• Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.
• Ability to demonstrate flexibility and adaptability in a constantly changing environment. Customer-focused, with the ability to build customer relationships.
• Effective management of stress.
• Ability to take initiative.
• Conflict management.
• Ability to manage multiple tasks simultaneously.
• Excellent time management and organisational skills.
• Deadline focused.
• Excellent problem-solving skills.
• Analytical thinker.
• Competent in Microsoft Word, Excel and PowerPoint.
• Excellent command of spoken and written English.
• Expert Knowledge of the Private Medical Aid industry.

NOTE:

This role specification is not intended to be all-inclusive. Employees may be required to fulfil duties not mentioned herein, as required, to meet the ongoing needs of the organisation.