Express and On Demand Assistant

Express & On-Demand Assistant x 2 (JB6136)

Location:
Lephalale, Limpopo

Salary: R6 000,00 CTC per month

Type:
Permanent – On Site

We are looking for an organised, and customer-focused Express & On-Demand Assistant to join our operations team. This role is ideal for someone who thrives in a fast-paced logistics environment and enjoys coordinating people, solving problems, and ensuring operational excellence.

As the Express & On-Demand Assistant, you will play a key role in supporting the daily operations of our hub by supervising operational activities, monitoring driver performance, ensuring compliance with company procedures, and delivering exceptional customer service.

Minimum Requirements:

Matric (Grade 12).

Experience with in an FMCG, logistics, warehousing, courier, or last-mile delivery environment.

Previous experience supervising operational teams or coordinating drivers.

Cash handling and reconciliation experience.

Strong computer literacy, including Microsoft Excel and Google Sheets.

Ability to work across multiple systems simultaneously.

Excellent verbal and written communication skills.

Strong organisational and administrative abilities.

Ability to prioritise, multitask, and perform effectively under pressure.

No criminal record.

Duties and Responsibilities:

Oversee the daily opening and closing of the operational hub.

Supervise day-to-day hub and on-demand delivery operations.

Monitor driver dashboards to ensure adequate operational coverage.

Ensure drivers and staff report for duty on time and perform their responsibilities in line with company standards.

Monitor driver compliance, PPE requirements, documentation, and operational processes.

Ensure adherence to all Standard Operating Procedures (SOPs).

Identify and escalate operational non-compliance promptly.

Investigate customer complaints and ensure timely, professional resolutions.

Respond to operational emails and escalations efficiently.

Manage daily cash handling procedures, reconciliations, and banking deposits.

Reconcile Cash-on-Delivery (COD) payments accurately and report discrepancies immediately.

Support the achievement of customer delivery service level agreements (SLAs).

Assist with administrative and operational reporting as required.

Key Competencies:

Leadership and people supervision

Operational planning and coordination

Decision-making and problem-solving

Compliance and process management

Customer service excellence

Attention to detail

Time management

Conflict resolution

Accountability and integrity

Adaptability and resilience

What We're Looking For

We're looking for someone who leads by example, remains calm under pressure, and takes ownership of their work. You'll have a strong customer service mindset, excellent attention to detail, and the ability to build positive relationships with drivers, colleagues, and customers while ensuring operational efficiency.

Why Join Us?

This is an exciting opportunity to join a dynamic operations team where you'll make a meaningful impact on service delivery and customer satisfaction. If you're passionate about logistics, enjoy working in a fast-paced environment, and are committed to operational excellence, we'd love to hear from you.

Apply today and become part of a team committed to delivering exceptional service every day.

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:

Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.

Job specifics: Requirements mirror advertisement, duties may adjust for client needs.

Fair process: Fair assessment, only shortlisted candidates contacted due to volume.

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Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.

Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.

No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.

Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.