Controller: Exports - Freight Forwarding

Job Function

To provide operational and administrative support for export shipments within the Road Freight Department by coordinating export movements, preparing and capturing customs documentation and entries, liaising with clients and service providers, and ensuring compliance with customs and transport regulations. The Export Controller is responsible for ensuring the accurate and timely processing of export consignments from booking through to final delivery.

• Receive and process export instructions from clients.
• Ensure export shipments documentation are issued in line with customer requirements and agreed timelines.
• Assist in resolving operational issues and shipment delays.

• Prepare, capture, and submit export customs entries accurately and timeously.
• Verify commercial invoices, packing lists, permits, certificates, and supporting documentation. Ensure correct tariff classifications, customs procedures, and valuation information are applied.
• Liaise with customs authorities and border agencies regarding export declarations and clearance requirements.
• Monitor customs releases and address any customs queries or stops.
• Maintain a thorough understanding of customs legislation, policies and export compliance requirements.
• Arrange and follow up on customs inspections.

• Compile and review export documentation for completeness and accuracy.
• Export declarations
• Commercial invoices
• Packing lists
• SAD documentation
• Certificates of Origin (where applicable)
• Permits and regulatory documentation
• Ensure all documentation is filed and retained in accordance with company and regulatory requirements.

• Provide professional and timely communication to clients regarding shipment status.
• Respond to customer queries and requests efficiently.
• Build and maintain effective working relationships with customers, transporters, clearing agents, and government authorities.

• Ensure compliance with customs regulations, policies, company procedures and policies, and service level agreements.
• Identify and elevate potential compliance risks.
• Maintain accurate shipment records and operational reports.
• Support internal and external audit requirements when necessary.

• Verify supplier invoices against operational requirements.
• Assist with obtaining rates and preparing client quotations when required.
• Ensure jobs are accurately costed and completed within operational systems.
• Assist with invoice preparation and supporting documentation where required.

• The nature of this role requires flexibility in working hours.
• Employees will be expected to work reasonable overtime when operational requirements demand it and participate in an alternating weekend on-call roster to provide support for after-hours and weekend operations.
• On-time processing of export shipments, internal and customer KPI’s.
• Compliance with customs and regulatory requirements.
• 97% accuracy achieved with customs entries submitted.
• Reduction in customs queries, stops, voc’s and penalties.
• Customer satisfaction and service delivery standards.
• Timely completion of shipment documentation in line with internal and customer SLA’s.

• Grade 12 (Matric)
• National Certificate:
  Customs Compliance & Freight Forwarding

• Minimum 2-3 years’ experience in the Road freight and Customs clearing environment.
• Microsoft Office Suite (Excel, Word etc.)
• Process Assist
• Cargo Wise

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

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