Junior Operations Administrator

Requirements

• Grade 12 / Matric certificate.
• Fluent in Afrikaans and English, both written and spoken.
• Previous experience in administration, logistics, transport, or customer service will be advantageous.
• Own reliable transport is essential.
• Computer literate, with good knowledge of Microsoft Office and Excel.
• Ability to work in a fast-paced logistics environment.
• Strong customer service skills with a focus on client satisfaction.
• Reliable, punctual, and willing to take initiative.
• Willingness to work weekly overtime, which will be compensated.

• Plan daily loads for container trucks, ensuring loads are scheduled efficiently and communicated to the relevant parties.
• Monitor daily transport operations and assist with ensuring that planned loads are executed efficiently.
• Provide regular client updates regarding deliveries, schedules, delays, and any operational changes.
• Maintain a high level of client satisfaction by responding to queries and ensuring that issues are followed up and resolved.
• Receive, capture, verify, and accurately file Proof of Delivery (POD) documentation.
• Assist with basic maintenance planning for trucks, including scheduling services and following up on maintenance requirements.
• Conduct and/or coordinate refrigerated cargo checks, particularly for fruit and other temperature-sensitive cargo, to ensure requirements are being met.
• Assist with monitoring refrigerated loads and escalating any concerns regarding cargo or temperature requirements.
• Update internal systems with accurate delivery and operational information.
• Communicate with drivers, customers, clients, and internal departments regarding daily operations.
• Maintain accurate electronic and physical records.
  
  Assist with invoicing by ensuring that supporting delivery documentation is complete and accurate.
• Assist with general operations and logistics administration.
• Complete daily tasks and responsibilities assigned by the Operations Manager or relevant manager.
• Provide general support to the operations team as required.

Salary: R negotiable dependent on experience