X Team Leader - FTC : Empangeni KZN

Service Technician (PCO)

The Service Technician is responsible for delivering high quality pest control services in line with RI standard operating procedure (SOP) and safe work procedures (SWP) at the required productivity rates. This ensures that the client experiences service excellence. The Technician also provides good customer care, fulfilling customer needs and building the relationship between Rentokil and the customer, supporting retention and portfolio growth.

• Provide quality pest control/management service in line with SOP and SWP
• Achieve productivity standards set by the company
• Follow route and service plans to comply with business plans
• Retain existing clients through service excellence and identify growth opportunities through leads
• Comply with the Rentokil Code of Conduct
• Effectively use service tracking tools specified by the company
• Compile necessary documentation for client and the office after service completion
• Advise client on housekeeping, stacking and proofing requirements
• Comply with legislation and regulations as set out in Act 36 of 1947
• Ensure equipment and vehicle is maintained and clean at all times
• Carry an adequate range of pesticides (compliant to the APL) and equipment necessary to deliver service
• Always apply pesticides according to label instructions
• Follow good stock control principles
• Protect the company vehicle and image at all times
• Use correct Personal Protective Equipment
• Meet company and client Health & Safety requirements

• Service and customer focused/oriented
• Identify customer needs and solutions
• Professional attitude
• Presentable appearance
• Valid unendorsed code 08 driver’s licence with 2 years proven driving experience
• Good written, verbal and non-verbal communication skills
• Effective time management to perform daily duties efficiently and effectively
• Good physical stamina and health

• Matric certificate/Grade 12
• Previous pest control experience
• Fully qualified (NCPC) or PMA/PCSIB
• Registered with the Department of Agriculture (P-Number)
• H&S knowledge and experience
• HACCP experience and knowledge
• Working at heights experience
• Fumigation experience (qualification advantageous)

Rentokil is an Equal Opportunity Employer. We encourage applicants from all backgrounds to apply and provide a diverse work environment. All qualified applicants will receive consideration for employment.