FSE Technician

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources

Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

We are seeking a Field Service Technician
, to join our FSE Team. The successful candidate will be responsible for providing Metso’s customers with professional technical support of its products. This position will coordinate and work closely with the Service Business Line Technical Support Teams to assure a common understanding/application of technical support and information to support and provide excellent customer service on Metso Equipment.

In this position, you will report to Field Service / LCS Supervisor
.

This position is mainly located in Kathu – Northern Cape.

• You will join the FSE Team and work closely with internal and external stakeholders, such as Key Global & Local Customers within the Business Line,
  Key Suppliers and Local SBL Customer Service Support Teams
  .

• Assure customer and LCS team have access to high quality product and technical support provided in a time frame respectful of Metso’s customers’ sense of urgency
• Establishes best practice customer technical support services for Metso equipment
• Supports internal/external customers with technical information facilitating the successful completion of assigned activities, responsibilities and service projects
• Identifies potential new product/spares offerings which result from the review and analysis of the process problem at hand
• Effectively and accurately install and commissions Metso equipment
• Undertake effective and accurate repairs to Metso equipment and in accordance with Metso Standards
• Interpersonal skills are required due to regular interaction and feedback with the customers
• Provide accurate instructions and training to customers’ plant personnel and maximize Metso products and services
• Must be able to effectively and accurately work in a fast-paced environment on several projects simultaneously, with the ability to organize and prioritize tasks
• As required, coordinates, prepares, analyses and submits accurate and timely reports/feedback within Metso and Customers
• Positive customer relations, communication and delegation skills are essential
• Experience and capabilities enable carrying out responsibilities with limited direction
• Special Projects as assigned by Manager
• Perform routine and non-routine maintenance activities
• Identify and report any risk of component or equipment failure
• Inspect, install, adjust and maintain mechanical machines and equipment on site
• Component rebuild & replacement
• Perform alignments
• Proficiency in trouble‑shooting hydraulics, pneumatics
• Proficiency in welding/cutting
• Equipment lubrication
• Ensure work is carried out in a safe and efficient manner and provide input directed at improving the safety, efficiency and overall effectiveness and reliability of equipment
• Provide input to Maintenance and Reliability improvement initiatives
• Recommend job plan and tool changes to Maintenance Supervisors
• Safely operate specific units of mobile equipment including overhead and mobile crane, forklifts, etc…
• Follow all plant specific Policies
  
  E.g. No Smoking areas, lockout, Confined Space, Working at Heights, PPE, etc…

• Matric (Grade 12)
• Trades Papers in Fitting - Essential
• Computer Literate
• Understanding and principles of customer relations and interaction
• Minimum 5 years’ field service experience on mining process equipment (Crushers / Mills) - Essential
• 5 Years Mill Relining and Crusher experience - Advantageous
• Ability to effectively communicate with a drive and performance orientation
• Ability to work in a team atmosphere
• Valid driver’s license (C1)
• Knowledge of ISO 9001 – 2008
• Knowledge of Mine Health and Safety Act
• Knowledge of Occupation Health and Safety Act

To perform this job successfully, an individual must be able to…