Branch Manager Kempton Park

START DATE:

A.S.A.P / Immediate

• Matric certificate (Grade 12) and relevant tertiary education
• Minimum of 2–3 years of relevant work experience (preferably in storage, retail, or property management)
• Own reliable transport and a valid driver’s license
• Strong leadership, communication, and organizational skills
• Professional telephone etiquette and computer literacy
• Proficiency in Microsoft Office (experience with Sage Evolution is advantageous)
• Customer-focused, service-oriented, and solution-driven attitude
• Willingness to work at different sites within the region

• Oversee the daily operations of the branch and ensure smooth functioning across all departments
• Maintain a professional, clean, and welcoming environment, including gardens, communal areas, offices, and bathrooms
• Manage general office duties such as reception, telephones, client assistance, ordering consumables, and maintaining printing stations
• Ensure accurate record keeping, FICA compliance, and contract management
• Conduct daily facility inspections and assign maintenance or cleaning tasks as needed
• Accurately capture all quotations, contracts, and customer interactions on Sage Evolution
• Submit regular reports and updates to the Regional Manager

• Drive sales of units, parking, office, and warehouse space, and meet occupancy targets
• Convert leads and upsell available service packages
• Handle all client interactions—new, existing, or exiting—with professionalism and efficiency
• Respond promptly to enquiries, process refunds and deposits, and resolve client concerns
• Promote the brand to attract leads and improve sales conversion

• Maintain high standards of service for all clients and walk‑ins
• Manage client feedback, complaints, and queries with a solutions‑oriented approach
• Build and maintain long‑term client relationships to promote retention

• Monitor the cleanliness and upkeep of all areas, including bin clearing, garden maintenance, and sweeping
• Coordinate and supervise branch maintenance, including plumbing, lighting, painting, and signage
• Submit maintenance and OH&S reports as required
• Ensure all storage units are cleaned and repaired before being relet

• Ensure all security systems (electric fencing, alarms, access controls, and cameras) are fully operational
• Perform daily checks on security features and perimeter walls
• Personally manage and monitor overdue units, over locking, and suspension procedures
• Liaise with the Regional Manager and COO regarding any security incidents or breaches
• Comply with health and safety protocols, including regular fire equipment checks

• Supervise branch staff and monitor daily performance
• Ensure productivity through effective communication, guidance, and task allocation
• Address and escalates HR‑related matters through appropriate channels
• Maintain team morale and enforce discipline when necessary

• Manage e‑wallet usage, daily / weekly cash‑ups, and bank deposits
• Map cashbook receipts and carry out debtor collections (calls, SMSs)
• Ensure full compliance with company financial protocols and debt collection processes