Head of Mobile

Are you a commercially sharp mobile and telecoms leader with a passion for turning connectivity into growth? Join our Commercial team as Head of Mobile in Plattekloof or Tshwane
, where you'll drive adoption of Hero Mobile across the Herotel customer base and build a mobile business that grows revenue, margin and household value.

This role is perfect for a numbers driven operator who has run an MVNO or mobile commercial function end to end and wants ownership of a fast growing convergence play.

• Plan and execute the cross sell of mobile into the existing Herotel fibre and connectivity base, building the conversion motion across installer, contact centre, ambassador, retail and self service channels
• Deliver agreed mobile revenue, adoption, ARPU and margin contribution targets within the approved Mobile budget, reporting performance monthly to the Chief Commercial Officer
• Design and recommend mobile tariffs, bundles and converged fibre plus mobile propositions, including the supporting margin model, for executive approval
• Manage the day to day relationship with the host network and MVNE partner, covering service levels, roadmap alignment, escalations and commercial performance
• Build and run the mobile devices proposition, including sourcing, vendor negotiation, financing models and retail distribution
• Deliver and operate self service RICA and digital onboarding, ensuring full compliance with RICA, ICASA and POPIA
• Own the ambassador and on the ground distribution channel, covering recruitment, incentive design, training and territory coverage
• Build, structure and lead the Mobile team, including recruitment, role definition and performance management
• Manage third party vendor and supplier relationships within delegated authority
• Maintain regulatory and governance compliance across ICASA licence conditions, RICA, consumer protection and POPIA, and keep a live mobile risk register
• Provide accurate mobile forecasting, reporting and data definitions into Commercial and Finance reporting cycles

• Matric or National Senior Certificate
• A relevant NQF Level 6 or 7 qualification in commerce, business, marketing or engineering, or equivalent demonstrable experience in the mobile and telecoms sector
• A valid driver's licence and own transport, given the national travel requirement
• 8+ years experience in the mobile and telecoms sector, including at least 3 years in a management role with accountability for commercial delivery against budget
• Demonstrable experience in an MVNO or mobile operator environment across the commercial value chain, including product and tariff design, activation and onboarding, distribution channels and subscriber lifecycle
• A proven track record of growing an active, revenue generating subscriber base, including cross sell or base monetisation into an existing customer base
• Strong commercial and analytical capability, including pricing and margin modelling and business case development
• Working knowledge of South African telecoms regulation, including RICA, ICASA licence conditions, POPIA and consumer protection
• Experience managing third party partners and suppliers, including service level management and commercial negotiation
• Experience building or scaling a team, including recruitment, role design and target setting
• Experience owning and managing a departmental budget
• Advantageous: direct involvement in an MVNO launch from inception to go live, experience in mobile devices financing and retail distribution, experience delivering digital or self service onboarding, or experience managing a national field or ambassador sales channel
• Commercial acumen, execution discipline, cross functional influence, data led decision making, strong leadership and sound governance…