Dispatch Supervisor

Qualification

• Matric / Senior Certificate
• Relevant qualification within warehousing

• The purpose of this position is to oversee and coordinate the daily operations of the
• dispatch team, ensuring the efficient and timely delivery of stock and to respond to
• emergency situations or deliveries .
• Enable continuous business performance improvement by planning, organising,directing, managing and evaluating the operations and budget of the Dispatch Department.
• Identification of opportunities for Warehouse operation improvements .
• Manage staff, resources, and communication to optimize performance and meet organizational goals.
• Planning and Coordination
• Plan the Dispatch Department’s activities on a daily, weekly and monthly basis .
• Manage, monitor and improve the Department’s operations effectively and efficiently.
• Optimal resource usage and productivity across all areas.
• Pre - load 80% vehicles for the following day deliveries.
• Plan for and manage the collection of pallets owed to the Company by clients and suppliers.
• Plan, organise and direct the Department with regards to administrative services suchas signage, cleaning, installations, maintenance, repair and safety inspections.
• Monitoring and Tracking
• Keep track and record of all key costs incurred by the Department, i.e., Fuel Costs .
• Apply safety measures and monitor the safety of the stock in the dispatch area,in- transit to deliveries and in - transit from collection.
• Oversee the timely dispatch of stock due for delivery to customers .
• Overseeing the cost - effective planned maintenance of vehicles, machinery and equipment in the Department as the need arises and as scheduled.
• Produce reports and statistics on a daily, weekly and monthly basis or as required.
• Monitor all staff to ensure that daily checklists are completed and handed in.
• File all completed checklists in a systematic manner.
• Internal Staff and Customer Relationships
• Build and maintain solid relationships with all company stakeholders.
• Daily meetings with the Sales Admin and Finance teams to update on deliveries and
• enquire on any issues raised by clients with regards to deliveries and collections.
• Conduct daily follow - up meetings with the Sales Admin team or client on all ordersnot yet collected.
• Timeously responding to and resolving customer/sales staff communications byemail, meetings and/or telephone.
• Resolve all customer and internal staff warehouse queries timeously.
• Provide efficient and timeous service to all customers.

• Review and understand the system functionality applicable to the Warehouse
• Dispatch Department Operations.
• Perform day to day management administrative tasks such as maintaining files and
• processing paperwork (e.g. fuel slips, PODs, Pallet Registers, Trip Sheets).
• Conduct debriefing with all the Drivers and Driver Assistants returning from delivery and/or collection trips on a daily basis.
• Manage and monitor all contracted 3PL parties’ operation to ensure they comply with the customers’ SLAs, and their housekeeping is according to Company standards.
• Compile and send out the standard required daily e - mail communications on Dispatch Department’s activities.
• Follow all Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) when executing your daily duties.
• Work in a manner that ensures all your KPIs are met continuously.
• Perform any other duties as required from time to time by the Warehouse Manager or Senior Management or any other member of staff delegated to assign duties to you.
• Supervisory Duties
• Communicate clearly and actively throughout the business units with the relevant stakeholders (sales team, comopany's clients and management).
• Prepare correspondence, reports, statistics related to the Department operations area of responsibility, and…