GTW Duty Supervisor

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you.

Reports to:

GTW Duty Manager

RCS Grade: M

Ready to shape operational excellence? We’re looking for a dynamic GTW Duty Supervisor to drive efficiency, quality compliance, performance, and service delivery across our operations. In this role, you’ll ensure world-class standards through SOP adherence, and seamless execution—delivering outstanding service to both the network and our customers.

• Ensure full adherence to ISO standards, and Global SOPs
• Conduct self‑audits and close compliance gaps through GRID actions
• Identify, assess, and proactively manage operational risks
• Maintain high-visibility of risk across stakeholders and leadership

• Monitor transport schedules aligned to network requirements
• Manage inbound/outbound flows with accuracy, timeliness, and safety
• Drive compliance with aviation, security, and DHL handling regulations

• Ensure accurate sorting, scanning, and routing of shipments
• Resolve missorts, bad addresses, and on-hold shipments quickly
• Maintain high delivery performance and route effectiveness
• Oversee outbound processing, cut-off times, and shipment readiness
• Ensure all shipments meet security, dangerous goods, and compliance checks

• Maintain a secure environment for staff, shipments, and facilities
• Ensure strict adherence to DHL security protocols and reporting processes
• Guarantee shipment integrity, accurate documentation, and labeling

• Drive performance through KPIs and scorecards
• Monitor and improve operational efficiency using DHL systems
• Deliver continuous improvement across all operational processes

• Build and lead a high-performing, motivated team
• Drive engagement through daily PD sessions and monthly reviews
• Support talent development, succession planning, and retention
• Foster a culture of accountability, ownership, and results

• Relevant Degree/Diploma in Logistics, Operations, or related field3+ years’ experience in Operations/Logistics leadership
• 2+ years’ experience supervising teams
• Excellent communication, leadership, and problem-solving skills
• Valid driver’s license code 10

Because we’re not just a company—we’re a global family. You’ll get:

• Career growth opportunities
• A culture that values innovation and inclusion
• The chance to make a real impact every single day

DHL IS AN EQUAL OPPORTUNITY EMPLOYER!