Patient Administration Manager

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Closing date: 11/10/2026
Number of positions: 1
Recruiter name:
Liezel Alberts
Reference number: 74123
Workplace Type:

On-site

Permanent

To manage the Patient Administration Department and all related processes to ensure that correct accounting processes and procedures are being followed and address any issues that could affect the settlement of accounts and generation of income for the hospital to optimise revenue and cash conversion.

• Lead and manage the people in the department
• Manage and mitigate departmental risks
• manage and distribute information to relevant stakeholders
• Manage and control department budgets/finances

ESSENTIAL

EDUCATION:

Grade 12;
Tertiary qualification with debtors / financial experience

DESIRED

EDUCATION:

None

ESSENTIAL

MINIMUM EXPERIENCE:

• Minimum of 5 years debtors experience
• At least 5 years’ experience in a Managerial or Supervisory position
• Experience and insight in the total Patient Administration Management environment.

DESIRED

EXPERIENCE:

• Previous medical aid/ managed health experience
• Background knowledge of the hospital/ healthcare industry
• Previous patient medical industry debtors experience.

• Relevant aspects of applicable acts (e.g. Medical Scheme Act; Consumer Protection Act, PMB, WCA, RAF, etc.)
• Financial knowledge (e.g. compiles a budget; calculate ROI's for new equipment/buildings/expansions/new doctors; manage alternative fee structures, etc.)
• Rules and regulations regarding funder contracts
• Patient Administration policies and procedures (e.g. Patient Confidentiality, Bad Debts, Discount, relevant HR policies, etc.)
• B2B Lookup Phase II and the Debtpack Enquiry application
• Clinical codes management
• Basic anatomy knowledge and terminology
• Medical aid requirements/narrations (COID and Medical Aids)
• Manage financial risks (e.g. debt days/, cash conversions and trends with regards to bad debtors, etc.)
• Patient Admin programs on the AS400 system
• Patient Administration processes (e.g. Reception, Confirmations, Accounts and Credit control, Debtors)
• Audit principles and taking corrective and/or preventative action where necessary (e.g. risk management and quality management programme)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.