Area Manager,Management Operations Management Job Giyani South Africa,Management

Location: Giyani

Job purpose

Representing Easypay Financial Services with a high level of integrity and professionalism
Effectively coordinate sales activities (campaigns) across the Area linked to business planning and group strategies and ensure alignment across markets, i.e., market nuances, trends & insights, campaign timing & implementation are market relevant
Enable execution of national and Area tactical plans. Oversee the Operations and Sales functions of an Area while delivering superior customer service Translate customer experience information including customer experience trends (complaints) to ensure appropriate solution development to prevent recurrent and improve overall customer experience.
Ensure established policies and procedures are followed. Make regular business development calls to solicit new business or improve services to existing clients. Responsible for general maintenance of the Distribution mix in the area, ensuring safety and security of customers, employees and branch assets by following and enforcing all security procedure
Possessing a work ethic that include neatness and punctuality.

Key responsibilities Customer

Ensures that several capabilities i.e., distribution, merchant, stores are integrated in order to drive customer outcomes.
Ensures respective areas within own area leverage local market knowledge and a local market mind-set. accountability for performance by identifying and capitalising on market opportunities to deliver a multi-channel customer experience and cross product growth.
Ensures that non- profitable customers are reviewed and that measures are put in place to improve profitability either by improving product penetration or by reducing cost to serve through influenced behaviour changes or by changing the service and sales strategies within the broader business.
Proactively promote collaboration platforms to realize opportunities for sales performance and sales process improvements across channels and markets.
Ensure the effective coordination and implementation of channel migration and adoption plans within the Area to ensure optimal application and utilization of frontline roles Referring matters outside the operational mandate to the team leader

People

Actively grows and develops the teams to continuously and competitively improve sales and service delivery and community development across Area.
Drivers multiskilling in order to promote universal banking capabilities
Develops talent in line with business strategy.
Empowers employees to fulfil the local objectives
Integrates and ensures delivery of enabling functions.
Coaches and develops staff in order to meet customer demand.

Finance

Drives delivery of the Financial objectives of the business.
Drives focus areas for the respective areas based on their unique local market conditions.
Monitors and reports on the adherence, achievement and variances of the business objectives (e.g., actual versus planned; achievement of market share growth, cost control, budget goals, etc.).
Keeps abreast of financial and economic developments as well as competitor activities Monitor’s recovery of all revenue (e.g., pricing related fees, initiation fees, reviews fees, monitoring reversals

Process, Risk, Regulatory & Compliance

Ultimate point of orchestration for all internal operations ecosystem stakeholders for the area, i.e., ATM & Cash, IT, Processes, infrastructure, OHS Compliance, FICA & FAIS.
Ensures overall adherence to all operational standards, legislation, etc.
Monitors changes in legislation, regulations, initiatives and relevant industry practices and alerts Team Leader Service and Service accordingly.
Escalate Business Area risk and compliance related matters.
Ensures that new methods are explored and adopted in response to…

Area Manager, Management Operations Management