Manager, Operations, Logistics

Location:

Raceway, Germiston
Job Posting

Title:

Operations Manager, Contract Logistics
Time Type:
Full Time

Tertiary Qualification(s):

• 3 - 5 years minimum relevant experience in industry & matric / grade 12.

Additional Computer

Skills:


The following is ADVANTAGEOUS:

• Min 3 years relevant hands-on experience managing:
• GDP / GWP requirements to meet compliant levels of process control, documentation, training, pest control, dust control and excellent housekeeping.
  MAIN PURPOSE OF THE ROLE
  Manage all aspects of contract logistics operation to ensure:
• Budget revenue and EBIT targets consistently met or exceeded.
• Daily cost control, including actual heads not exceeding authorized, and no overtime.
• Contractual obligations and SLA/s consistently achieved.
• Credibility and trust relationship developed with client/s resulting in satisfied client/s that renew with DSV.
• Multi-skilled, motivated, and productive staff with low staff turnover.
• All aspects of compliance, including HSE and QMS managed and compliant at all times.
• Extremely high stock integrity with both bin and count accuracy meeting or exceeding client SLA.

DUTIES & RESPONSIBILITIES
Manage and take ownership of operation/s to:

• Consistently achieve or exceed EBIT targets.
• Ensure high level of training and safety awareness on site to avoid safety incidents whereby people, equipment or facility are accidentally damaged.
• Ensure daily stock on hand alignment between DSV and client systems, and immediate investigation and CAPA for any variances.
• Ensure invoicing is accurate and supported with suitable back-up documentation and avoid credit notes wherever possible.
• Drive monthly cost reviews, tracking and trend measurement at line-item level to ensure costs are challenged and every effort is made to avoid or reduce them from month to month.
• Ensure all unavoidable costs are controlled and fully recovered where possible via accurate and on time invoices, and all revenue is received on time and in full of clients with remittance supplied.
• Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI’s and avoid any claims for losses and damages.
• Ensure Stock Management processes are carried out and objectives are met daily. This includes daily replenishments, cycle counting and SKU consolidation.
• Maintain frequent and excellent communication and effective expectation management with client.
• Ensure all client queries are documented, addressed and feedback provided to client within 24 hours.
• Maintain Internal and External Reporting of accurate and high-quality content and format.
• Identify, drive, and implement improvements in support of productivity & cost savings.
• Effectively manage the operation in terms of financial performance, operational process adherence, HSE / Legal compliance (health, safety & environment), GDP / GWP compliance, constant audit readiness and compliant incident reporting (on time and in full).
• Effectively manage Quality Management Systems (ISO) in accordance with DSV company policies, procedures, and specific audit requirements.
• Ensure Corrective and Preventative Action reports and register are kept up to date.
• Ensure facility, processes, and documentation in constant audit readiness so that we always pass audits with no major findings. Audits include ISO, Ops Assessments and TAPA;
  Proactively maintain all facility, equipment, and systems to ensure safety and business continuity.
• Effectively performance manage and lead your team to ensure they are trained, productive and have high morale, with full adherence to Site Rules, BCEA, LRA and DSV code of conduct.
• Ensure regular documented two-way communication sessions with management and supervision of all areas (at least weekly).
• Ensure effective succession planning in place…