Aftermarket Contract Manager Fermel Alberton, Gauteng

Job Details

Department
Aftermarket
Minimum experience
Mid-Senior
Company primary industry
Mining and Metals
Job functional area
Operations

The Aftermarket Contract Manager is responsible for the overall management, operational performance and commercial success of Fermel’s aftermarket contract at Platreef Mine, Mokopane.

Although based at Fermel’s Head Office, the incumbent will be deployed to Platreef Mine as operationally required and will be responsible for ensuring the effective delivery of aftermarket services, including equipment maintenance support, technical assistance, spare parts availability, customer relationship management, contract compliance and the management of site-based personnel.

The role requires a commercially focused manager with strong technical knowledge of underground mining equipment, proven contract management experience and the ability to manage operational activities across both the mine and Head Office.

• Assume overall accountability for the effective execution and management of the aftermarket contract at Platreef Mine.
• Ensure all contractual obligations, service-level agreements (SLAs), deliverables and performance targets are met.
• Develop and implement operational plans aligned with the contractual requirements and the mine’s production objectives.
• Monitor contract performance, identify operational risks and implement corrective actions where necessary.
• Manage contract variations, additional work requests and changes in contractual scope.
• Ensure accurate records of contractual deliverables, service activities, expenditure and customer correspondence.
• Identify opportunities for contract renewals, extensions and additional aftermarket business.

• Oversee the delivery of aftermarket technical support for Fermel underground mining equipment operating at Platreef Mine.
• Coordinate preventative maintenance, breakdown support, equipment inspections and technical interventions.
• Work closely with the mine’s engineering and maintenance departments to improve equipment availability and reliability.
• Monitor equipment downtime, recurring failures and maintenance trends and implement appropriate improvement initiatives.
• Ensure technical problems are escalated to Fermel’s Engineering, Production or relevant technical departments when required.
• Oversee the implementation of technical modifications, product improvements and corrective actions.
• Ensure maintenance activities comply with OEM specifications, technical standards and site requirements.

• Serve as the principal operational contact between Fermel and Platreef Mine for aftermarket contractual matters.
• Establish and maintain effective relationships with the mine’s Engineering, Maintenance, Procurement and Operational Management teams.
• Attend contractual performance reviews, operational meetings and technical discussions with mine representatives.
• Address customer concerns, service delivery issues and contractual disputes professionally and promptly.
• Manage customer expectations and communicate operational constraints, technical recommendations and corrective actions.
• Promote customer satisfaction, long-term business relationships and opportunities for aftermarket growth.

• Manage the financial performance of the contract in accordance with approved budgets and profitability targets.
• Monitor labour costs, overtime, travel, accommodation, consumables and other contract-related expenditure.
• Ensure all billable services, additional work, spare parts…