Product Specialist Crushing- P2

At Sandvik Rock Processing (“SRP”), we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do
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Responsible for working closely with the Southern Africa sales & service teams to promote crushing products and champion the driving of the Crushing Solutions equipment and aftermarket parts and support sales whilst providing support and technical assistance & services to our customers for our Crushing installed base across Southern Africa.

Customer training and efficient technical services support pertaining to all Sandvik Crushing products supplied to customers within Southern Africa.

Work closely with the Customers’ Installation and Erection Teams on activities during installation and commissioning of any Sandvik Crushing equipment when required.

Guide and assist Customers’ Maintenance Teams with fault diagnosis work on Sandvik Crushing equipment.

Work with Customers’ Maintenance Teams perform repair and fault finding using hydraulic and electric schematics.

Cooperate closely with the sales team or directly with the customer to promote crushing equipment and aftermarket sales and identify replacement equipment opportunities and aftermarket growth opportunities.

Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.

Identifies current and future/potential customer service requirements by establishing personal rapport with them and other persons in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests.

Contributes to team effort by accomplishing related results as needed.

Works towards achieving set KPI’s, for both the Customers and Sandvik.

Ensure all work assigned to the team, related to Crushing, is carried out in accordance to set budgets and time frames.

Providing relevant information to Crushing installed base in Southern Africa to the relevant team, managing installed base and to ensure accurate installed base information is maintained in the database.

Accept and perform tasks delegated by the Rock Processing Sales Area Management as deemed necessary.

Support customers and sales area in other Territories (CAFR & WAFR) as required on a case by case or project.

Ensure all Sandvik policies and procedures especially the health, safety and environmental policies are adhered to.

Internal:

Divisional Product lines and other backline functions

BLMs

Finance/Business Control

External:

Customers

KPI’s:

Crushing Aftermarket Growth

Responsiveness (Customer and Field service Queries)

Performance & reliability of equipment - Number of identified optimization initiatives for customers

by the team.

Degree or diploma in Mechanical Engineering or good trade relevant background with relevant equipment technical and managerial experience.

Have at least 5 years’ experience in a similar role in the Mining Industry with Crushing experience

Acquired knowledge in Crushing and Screening operations in both surface and underground.

Strong business sense and EHS focus.

Strong written and verbal communication, interpersonal and people management skills are essential.

Proficiency in the use of spreadsheets and other MS office applications.

Ability to work as a member of a multidisciplinary and provide guidance to members of the team.

Good understanding of the importance of customer services

Follow through ability, results orientated and ability to function with tight deadlines.

Ability to work in a matrix organization environment.

Listening and logic interpretation

Excellent communication and interpersonal skills with the ability to build rapport and establish relationships with customers and internal stakeholders.

Must be flexible and self-reliant,

Ability to function independently with minimal supervision as well as collaborate effectively as…