Operations Support Manager

Position: Job Title:Operations Support Manager
Location: Turffontein

Detail:

Purpose of the Role
The Production Operator ensures the continuous, safe, and efficient
operation of production equipment or assigned production lines by
applying Operational Excellence (OPEN+) tools and standards. Contribute to
continuous improvement and loss elimination to achieve the company’s
performance objectives in Safety, Quality, Delivery, Cost, and Morale
(SQDCM).

Key Responsibilities
Health, Safety & Environment
 Apply and promote all PMI health, safety, environment, and quality
rules and procedures.
 Identify, report, and act on unsafe conditions or near misses to
minimize risk.
 Participate in safety initiatives such as QRP’s, BOS’s, Safety Triggers,
and Safety Maps.
 Conserve resources through proper equipment shutdown and
startup practices.
 Adhere to 5S standards and participate in water stewardship and
waste segregation at source.
Quality
 Conduct regular quality checks and ensure products meet PMI
specifications and QA standards.
 Record results accurately in the required systems (e.g., VSI, QBOS,
Batch Records).
 Report deviations and take corrective actions following QA
procedures.
 Support additional quality checks and inspections as required.
Production Operations
 Operate and monitor production equipment to ensure efficient and
continuous operation.
 Adjust settings and resolve minor technical or quality issues to
maintain performance.
 Perform troubleshooting and root cause analysis for basic process
or equipment problems.
 Conduct product and brand changeovers and assist during form
exchange activities.
 Document all production activities, cleaning, and maintenance in
accordance with procedures.
 Record losses and performance data on SPA (MES/MIS) systems
and escalate as needed.
Continuous Improvement
 Contribute to loss elimination and process improvement
using OPEN+ tools.
 Participate in Initial Problem Solving (IPS), Defect Handling,
and Loss Gap Analysis (LGA) sessions.
 Conduct cleaning, inspection, and lubrication (CIL) routines to
sustain equipment condition.
 Input productivity and quality data for performance monitoring and
analysis
Materials and Cost Management
 Receive and verify raw materials, semi-finished, and finished goods
for production batches.
 Ensure proper handling and tracking of materials to minimize waste.
 Record usage and yield data accurately as per site procedures.
Morale and Engagement
 Demonstrate PMI’s DNA behaviors — We Care, We’re Game
Changers, We’re Better Together.
 Participate in engagement and wellness activities that promote
teamwork and collaboration
Housekeeping
 Maintain a clean and organized work area in line with 5S and Good
Manufacturing Practices (GMP).
 Execute scheduled cleaning and maintenance tasks to avoid
breakdowns and defects.
 Manage waste responsibly in accordance with site procedures
Documentation and Compliance
 Complete all required documentation accurately and on time (e.g.,
logbooks, tracking files, batch records).
 Ensure compliance with PMI standards and audit requirements for
data integrity
Capability Building
 Participate in ongoing training aligned with OPEN+ Phase
progression and the site training plan.
 Support Daily Management System (DMS), Standard Work
Processes (SWP), and pillar assessments.
 Maintain readiness for skill progression based on Step-Up Cards
(SUC) and qualification matrices.
 Complete all mandatory compliance and technical training
assigned in the individual training matrix.
Who We’re Looking For

Education:

 Matric / Grade 12 certificate (minimum).
 Level 2 Technical Training Qualification (PMI Technical Training or
Equivalent Nated courses in Production/Engineering) – advantageous.
 Forklift Driver’s License – required for forklift-related operator roles.

Experience:

 2-3 years’ experience in a manufacturing, production, or industrial
environment preferred.

Skills and

Competencies:

- Fluent in English (written and spoken).
- Strong technical aptitude and attention to detail.
- Ability to perform minor equipment adjustments and
troubleshooting.
- Basic computer literacy (MS Office, MES/MIS systems).
- Knowledge or exposure to Operational Excellence
(OPEN+) principles.
- High commitment to safety, quality, and compliance.
- Team-oriented, responsible, and improvement-focused.
- Physically fit and able to work in a shift-based production
environment