Quality & Food Safety Manager

Quality & Food Safety Manager
• Springs, South Africa

Title:

Site Quality & Food Safety Manager, Springs, South Africa

Function & Business Unit:
Supply Chain – MENAT-SSA BU

Reports to:

Springs Plant Director; (dotted) Senior QFS Manager SSA-JV

Global Level: GL4

Purpose of the role: QFS single point of contact for Springs, South Africa, driving implementation of Kellanova Quality & Food Safety programs, policies & procedures. Actively owns & drives the creation, implementation, promotion and improvement of the Quality and Food Safety culture in Springs Plant. Provides Leadership in Quality and Food Safety to support top-line and bottom-line growth through key partnership across the Supply Chain.

Partner closely with Plant Operations, R&D & Procurement. Works closely with regional QFS teams – KWS Quality, Sanitation, Food Safety, Auditing/Supplier development team to ensure consistency in QFS programs.

Key Internal Contacts

• Reports to:
  
  Springs Plant Director; (dotted line) Senior QFS Manager SSA-JV
• Supervises: 3 direct reports
• Peers:
  Springs Plant Leadership Team

Key External Contacts

• Kellanova markets served by the plant/supply chain (consumers, customers, distributors)
• Government Legislative bodies
• External laboratories
• Consumers with product quality complaints
• Suppliers providing materials and services to the plant and supply chain (raw & pack materials, warehousing & logistics services, etc.)

Main KPI’s (not limited to)

• Recall/Withdrawal/inadvertent release
• Quality & Food Safety Incident reduction
• Consumer Complaint reduction
• Foreign Material Complaint reduction
• 7 Core Audit scores
• QFS-related write-offs
• KWS progression
• Sanitation metrics
• Pest Control
• Regulatory Compliance
• Allergen validations
• EMP

Lead and support the Site Quality & Food Safety Organization & support Plant Leadership Team in the implementation of an effective Quality and Food Safety system across Springs plant to achieve business expectations and the legislative requirements. Develop a Quality & Food Safety improvement strategic plan for Springs plant based on the Global/AMEA QFS Strategic Plans, fully integrated with the Plant CBN, and support the Plant Leadership team to implement.

Own and drive the implementation & progression of the KWS QFS Program. Actively own & drive the creation, implementation, promotion and improvement of the Quality and Food Safety culture in Springs Plant through campaigns, specific QFS engagement activities and reward & recognition programs. Identify & address QFS gaps in Springs and implement (global/regional) best practices in the Quality and Food Safety systems to help drive business performance.

Focus on closure of gaps as identified by facility audits. Recognize Quality & Food Safety-related deficiencies in programs, products, services, and designs, and implement process improvements, projects, and pro‑active programs to address these issues in a structural way. Own the Plant GMP, HACCP, Sanitation (incl EMP/Allergen validation) & Pest Control Programs and ensure maximum compliance through structural improvements. Ensure implementation of a robust and effective QFS training program and drive completion of training for the full population (incl contracted staff).

Owns the food review process (incl PES) and ensures it stays relevant vs consumer complaints. Collaborate with cross functional partners (R&D, Procurement, Plant Operations) to eliminate losses and ensure all products are aligned to meet consumer needs and expectations for South‑Africa and relevant Export markets. Actively promote a Run‑to‑Target/Image Food mindset, supported by a robust Process Control Strategy. Liaise with R&D/Procurement on innovation projects to provide QFS input prior to and during new product launch, cost innovation and supply chain requests.

Co‑own the Supplier Improvement Program together with Procurement to reduce Quality & Food Safety challenges across the Springs Supply Chain. Ensure timely and effective feedback and resolution on consumer complaints – actively own and drive consumer complaint reduction programs in Springs plant. Consult and support during QFS…