Quality Officer

Purpose of the Role

The Quality Officer is responsible for ensuring that the organisation's products, services, and processes meet established quality standards and regulatory requirements. The role supports continuous improvement initiatives and ensures compliance with internal policies, client expectations, and applicable legislation.

Key Responsibilities

1. Quality Assurance & Compliance

• Monitor and evaluate operational processes to ensure compliance with company policies, procedures, and quality standards.
• Conduct routine inspections, audits, and assessments across departments.
• Assist with maintaining certifications such as ISO, OHS, or industry-specific standards.
• Prepare and maintain quality documentation, records, and reports.

2. Monitoring & Reporting

• Identify quality issues, non-conformances, or risks and ensure corrective actions are implemented.
• Track and report on quality performance indicators (KPIs).
• Assist in root-cause analysis and develop recommendations for improvement.

3. Training & Support

• Provide guidance and support to staff on quality standards and procedures.
• Conduct awareness training on quality systems, policies, and best practices.
• Assist departments in implementing quality improvement initiatives.

4. Continuous Improvement

• Participate in quality improvement projects and cross-functional meetings.
• Recommend process enhancements to improve efficiency, accuracy, and service delivery.
• Support the implementation of new systems, tools, or procedures designed to strengthen quality.

5. Client & Stakeholder Interaction

• Ensure client requirements are understood and met consistently.
• Assist with client audits, inspections, and compliance reviews.
• Handle quality-related queries and follow up on resolutions.

Qualifications & Experience

• National Diploma or Degree in Quality Management, Industrial Engineering, Safety, or a related field.
• Minimum 1–3 years' experience in quality assurance or compliance.
• Knowledge of ISO standards or industry-specific quality systems.
• Strong understanding of policies, procedures, and audit processes.

Skills & Competencies

• Excellent attention to detail.
• Strong analytical and problem-solving skills.
• Good communication and report-writing abilities.
• Ability to work independently and as part of a team.
• Strong organisational and time-management skills.
• Computer literacy (MS Office; experience with quality systems is an advantage).