Quality Assurance Supervisor

Join National Brands Limited (NBL) and be part of a legacy that has shaped South Africa's biscuit tradition for over 170 years. With two iconic factories in Isando and Westmead, we produce beloved brands like Bakers Tennis®, Blue Label Marie®, and Choice Assorted®; creating moments of joy for generations of South Africans. At NBL, you'll work in a dynamic, forward-thinking environment where innovation, quality, and teamwork thrive.

• Make an Impact:
  Contribute to producing South Africa's favourite biscuit brands, influencing daily life.
• Innovative Growth:
  Be part of a forward-thinking environment that encourages product and process improvement.
• Career Development:
  Access a range of roles and growth opportunities at one of NBL's 5 world-class facilities.
• Collaborative Culture:
  Work in a supportive, team-driven environment where your contributions matter.

We're seeking a Quality Assurance Supervisor to drive success at NBL Isando Biscuits in Kempton Park, Gauteng
. This role is designed to be responsible for all quality control functions. Interacting with internal leaders in the various sections of the factory and outside, the incumbent will ensure that all inspection and testing done are accurate and credible.

• Reports to:
  
  Quality Manager
• Direct Reports: 8

• Draw up shift schedules and delegate responsibilities and duties to Quality Assurance Technicians so that the department runs smoothly, with even distribution of workload throughout the shift.
• Manage and be accountable for Quality In-Service Trainees and their project deliverables. Set goals and conduct regular one on one's with the Trainees. Drive formal performance reviews and identify performance gaps. Ensure gaps are addressed through training.
• Assume additional responsibility in the absence of the Quality Assurance Manager
• Collate Quality reports in the QA Managers Absence
• Ensure registers and labour control documents are completed for all direct reports.
• Evaluate and report to QA Manager on any problem areas or discrepancies in respect of QA Technicians tasks for plant/ process procedures.
• Manage performance of staff
• Management of absenteeism and discipline – ensure swift action, should transgressions arise, to address these immediately.
• Attend meeting in place of QA Manager as required
• Manage daily KVI sessions and liaise with Head Office on bi-weekly external KVI
• Mentor and train In-service/ Work experience Trainees in the Quality Department. Manage their work rotation schedule for the department

• In conjunction with relevant personnel, isolate non-conforming product.
• Ensure all H.F.I (Held for inspection) product is adequately sampled and cleared.
• Manage the process to ensure decisions re H.F.I. product are completed within 72 hours
• Oversee raw and packaging non-conformances together with the Laboratory Supervisor. Support Laboratory Supervisor in dealing with Supplier issues
• F.I area maintained efficiently and all product accounted for in respect of necessary work
• Report on HFIs in daily MDT meeting
• Facilitate investigations on quality issues identified during the shift
• Ensure all non
  -conformances raised for finished product and packaging problems are closed off within the agreed time frames.
• Ensure HFI report and rejection costs is up to date weekly

• Manage the Investigation of customer complaints with multidisciplinary teams, ensuring that complaints are closed off within given time frame.
• Management of the roll out of associated preventative and corrective action plans
• Facilitate weekly customer complaint meeting with all associated stakeholders
• Compile monthly complaints reports with actions and timelines for the biggest complaints
• Carry out training for staff when issues are identified

• SHOPWARE /SAP
  • Evaluate and address QA issues and address any queries. Generate product trends from Shopware
  • Liaise with QA technicians to verify accuracy of results on Shopware
  • Report all non-conforming results to the Shift Manager and raise non-conformances on these
  • Ensure…