Quality & Systems Coordinator

RELEVANT EXPERIENCE

• Practical working knowledge of ISO 9001:2015 Quality Management Systems.

• Experience using ERP systems (Microsoft Dynamics 365 advantageous).

• Experience with SHEQX or similar Quality Management software.

• Proven ability to coordinate operational processes and maintain system accuracy.

• Experience managing customer enquiries, order progress and issue resolution.

OPERATIONAL & ADMINISTRATIVE DUTIES

• Drive and maintain compliance with the ISO 9001:2015 Quality Management System.

• Conduct internal quality, process and stock audits in accordance with the audit schedule.

• Coordinate corrective and preventive actions arising from audits and ensure close-out.

• Liaise with Production, Sales and Support departments to ensure efficient order processing and customer satisfaction.

• Ensure all production jobs are receipted accurately and within required time frames.

• Maintain ERP system integrity by ensuring accurate master data and transactional processing.

• Initiate and coordinate weekly cycle counts while investigating and resolving stock variances.

• Monitor housekeeping standards in accordance with company and ISO requirements.

• Compile and distribute regular ISO performance reports to management and relevant stakeholders.

• Assist with continuous improvement initiatives aimed at improving operational efficiency and quality.

REQUIRED QUALIFICATIONS & SKILLS:

• Grade 12 (Matric)

• Relevant Quality Management, Operations or Supply Chain qualification will be advantageous.

• ISO 9001 Internal Auditor certification would be advantageous.

BEHAVIOURAL SKILLS

• Strong understanding of quality management systems and operational processes.

• Excellent organisational and administrative abilities.

• Strong communication and stakeholder management skills.

• High attention to detail and accuracy.

• Ability to analyse information and identify process improvements.

• Ability to work independently while collaborating across departments.

• High integrity and professionalism

• Honest and trustworthy

• Strong analytical and problem-solving ability

• Proactive with a continuous improvement mindset

• Customer focused

• Excellent relationship-building skills

• Adaptable and resilient
• Strong time management and organisational skills
• Self-motivated with the ability to work under pressure and meet deadline
• High level of emotional intelligence
• TECHNICAL SKILLS
• Microsoft Office Suite (Intermediate to Advanced)
• Microsoft Dynamics 365 (Advantageous)
• SHEQX (Advantageous)
• Strong computer literacy

PRIMARY FUNCTIONS OF THE POSITION

To maintain and continuously improve the Company's ISO 9001:2015 Quality Management System while supporting operational excellence through effective process control, system integrity, stock accuracy and cross-functional collaboration. The role ensures compliance with quality standards and drives continuous improvement across the business.

KEY PERFORMANCE AREAS

ISO 9001 Compliance & Quality Management

• Maintain compliance with ISO 9001:2015 standards.

• Ensure internal audits, corrective actions and document control are completed on schedule.

Operational Process Control

• Ensure accurate and timely receipting of production jobs.

• Monitor operational procedures and recommend process improvements.

Inventory Accuracy & System Integrity

• Coordinate weekly cycle counts.

• Investigate stock variances and maintain ERP system accuracy.

Audit, Reporting & Continuous Improvement

• Conduct internal process, stock and policy audits.

• Prepare management reports and drive corrective actions to completion.

Cross-Functional Support & Stakeholder Engagement

• Work closely with Sales, Production, Procurement and Support departments to improve operational efficiency.

• Communicate quality performance, audit findings and improvement initiatives to relevant stakeholders.