Quality Manager – Wet Condiments Category: Montagu​/Western Cape

Quality Manager – Wet Condiments Category:
Montagu / Western Cape

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Quality Manager – Wet Condiments Category:
Montagu / Western Cape

The Wet Condiments Category is part of the Libstar Ambient Products Category, with business sites located in Montagu, Cape Town, and Johannesburg. We operate within a dynamic, forward-thinking organization dedicated to driving innovation, fostering growth, and creating a supportive, inclusive work environment. As part of the broader Libstar team, our goal is to grow our food brands and category solutions in a sustainable and profitable manner.

We prioritize building strong relationships with our customers and aim to be South Africa’s leading producer and distributor of high-quality products and brands. To achieve this, we believe that our people are our greatest asset, and we are committed to investing in their development and well-being.

As Quality Manager, you will be responsible for managing all aspects of quality control and assurance by championing food safety, quality and compliance.
This is a hands‑on management role that requires tenacity, operational expertise, and a passion for fostering a positive, high‑performance work environment in a fast‑paced manufacturing setting. This role will support Factories 1, 2 and 3.

• Manage the strict adherence to GMP, hygiene, sanitation, pest control, and foreign body prevention programs in the facilities.
• Manage the implementation of agreed production processes, SOPs, and quality limits.
• Support the product release process and decision‑making.
• Monitor and verify process controls. Manage the change management process into the facility
• Maintain good laboratory practices and use of validated testing methods.
• Serve as a second in charge to the Food Safety Team Leader.
• Ensure robust implementation of all process controls to manage all hazards identified as relevant in all factories.
• Manage the CCPs and OPRPs including their verification, and trending of their performance.
• Ensure effective traceability system remain implemented and tested as required by the business and its customers.

• Manage the process of receiving incoming materials per agreed specifications.
• Manage supplier non-conformances and input the trends into supplier performance reviews.
• In liaison with the warehouse team, manage the stock age report to ensure that materials close to expiry are managed appropriately.
• Enforce FIFO/FEFO across all warehouses

• Own the complaint management process on customer portals as relevant.
• Investigate complaints using root cause analysis tools (5 Why, Fishbone).
• Submit timely, professional corrective action responses to the technical manager
• Track complaint trends and drive improvement.

• Lead, develop QC teams and ensure disciplined execution of tasks and responsibilities.
• Support the development of training materials that address emerging issues in the facilities.
• Support the training of all staff on food safety, hygiene, allergen management, customer requirements
• Champion a “right-first-time” culture across all departments aligned with the expectations of the business and customers.

• In liason with the Technical Manager manage:
  • Customer audits and inspections
  • Third-party audits (BRCGS, IBL, ZA audits)
  • Manage the internal audit and verification programs
• Lead audits in the absence of the Technical Manager.
• Close non-conformances within stipulated timelines.
• Manage corrective and preventive actions (CAPA), root cause analysis, and effectiveness reviews.
• Maintain constant audit readiness in the facility.

• Provide input into the Management review and Food Safety team meeting
• Report on quality and Food Safety KPIs such as:
  • Facility performance on quality and food safety KPIs
  • Complaints
  • CCP compliance
  • Supplier and incoming material performance