Quality and Service Manager

This is an exciting leadership opportunity with a well-established FMCG company, where your expertise in quality and service management will directly impact operational excellence and customer satisfaction. Join a dynamic team committed to continuous improvement and regulatory compliance and take on a key role that shapes product quality and service delivery at a strategic level.

• Lead the Quality function, ensuring robust quality assurance and control across local and imported products.

• Oversee compliance with ISO 9001, South African standards, and international product requirements.

• Manage quality inspections, supplier audits, and product compliance processes.

• Handle non-conformances, CARs, CAPs, and drive root cause analysis for product failures.

• Monitor supplier quality performance and implement effective corrective actions.

• Maintain comprehensive quality and compliance documentation, including LOAs and certificates.

• Support regulatory adherence with agencies such as SABS and NRCS.

• Promote a culture of continuous quality improvement throughout the organisation.

• Provide technical input for new product development and product evaluations.

• Oversee product testing, laboratory processes, and equipment calibration.

• Review safety, energy efficiency, and EMI/EMC reports.

• Advise internal teams on quality and technical matters.

• Lead the national Service operations, ensuring efficient workflows, KPIs, and customer satisfaction.

• Drive initiatives to improve service efficiency, reduce returns, and resolve recurring issues.

• Foster a customer-focused culture within the Service function.

• Lead, develop, and motivate the Quality and Service teams, setting clear objectives and performance indicators.

• Provide regular performance reports and identify opportunities for improvement.

• Manage departmental OPEX and support necessary capital expenditure.

• Grade 12 / Matric plus relevant degree or diploma in Engineering, Quality Management, Supply Chain, Operations or a related field.

• 5–8 years' relevant experience in Quality, Service, Engineering, Manufacturing, Supply Chain or a related environment.

• At least 3 years' management/leadership experience.

• Experience managing teams and cross-functional stakeholders.

• Strong experience in quality assurance, quality control, supplier quality and continuous improvement.

• Experience with audits, corrective actions and product compliance.

• Advanced Microsoft Office/Excel skills.

• BSc/BEng Mechanical or Electrical Engineering

• ISO 9001 auditing experience.

• Experience with SABS, NRCS or other regulatory requirements.

• Consumer goods, appliances, electronics or manufacturing experience.

• Experience with international suppliers and test houses.

• Lean, Six Sigma or Root Cause Analysis experience.

• Experience managing a national Service function.

If you have not heard from us within 2 weeks, we regret that you have been unsuccessful.