Quality and Service Manager
Job in
Germiston, 1401, South Africa
Listed on 2026-10-16
Listing for:
RAD Resources
Full Time
position Listed on 2026-10-16
Job specializations:
-
Quality Assurance - QA/QC
Regulatory Compliance Specialist, QA Specialist - Analyst/Manager, Quality Engineering
Job Description & How to Apply Below
Quality & Compliance
- Lead the Quality function and ensure effective quality assurance and control across local and imported products.
- Ensure compliance with ISO 9001 and applicable South African and international product standards.
- Oversee quality inspections, supplier/factory audits and product compliance requirements.
- Manage product non-conformances, CARs, CAPs and corrective actions.
- Analyse warranty returns and product failures and drive root cause and corrective actions.
- Monitor supplier quality performance and ensure corrective actions are effective.
- Maintain quality and compliance documentation, including LOAs and relevant certificates.
- Support SABS, NRCS and other regulatory requirements.
- Drive a culture of continuous quality improvement.
- Provide quality and technical input into new product development and product evaluations.
- Support root cause analysis and resolution of complex product issues.
- Oversee product testing, life testing and laboratory requirements.
- Ensure testing equipment is appropriately maintained and calibrated.
- Review relevant safety, energy efficiency and EMI/EMC reports.
- Provide quality and technical advice to Sourcing, Marketing, Engineering and Service teams.
- Lead national Service operations and ensure efficient workflows and timely resolution of customer issues.
- Monitor service KPIs, including turnaround times, repairs, returns and customer satisfaction.
- Drive initiatives to improve service efficiency and reduce repeat repairs and product returns.
- Ensure effective processes for repairs, rework, warranties and escalated customer issues.
- Analyse service trends and implement corrective and preventative actions.
- Work with relevant departments to resolve recurring product and service issues.
- Promote a customer-focused culture across the Service function.
- Lead, manage and develop the Quality and Service teams.
- Set objectives, KPIs and performance expectations and drive accountability.
- Provide regular Quality and Service performance reporting and recommendations to management.
- Use data and root cause analysis to identify improvement opportunities.
- Drive continuous improvement initiatives across both functions.
- Manage departmental OPEX and support capital expenditure requirements where applicable.
- Ensure appropriate resources and skills are available to meet operational requirements.
- Grade 12 / Matric.
- Relevant degree or diploma in Engineering, Quality Management, Supply Chain, Operations or a related field.
- 5–8 years' relevant experience in Quality, Service, Engineering, Manufacturing, Supply Chain or a related environment.
- At least 3 years' management/leadership experience.
- Experience managing teams and cross-functional stakeholders.
- Strong experience in quality assurance, quality control, supplier quality and continuous improvement.
- Experience with audits, corrective actions and product compliance.
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