Commercial Cleaning Quality Assurance Manager

Our client, a premier provider of commercial cleaning services, is seeking a diligent and experienced Quality Assurance Manager to oversee and enhance service standards across their operations in Benoni, Gauteng . This role is pivotal in ensuring client satisfaction by maintaining and improving the quality of cleaning services delivered. You will be responsible for developing and implementing robust quality control systems, conducting regular site inspections, training cleaning staff on quality standards, and analyzing feedback to drive continuous improvement.

The ideal candidate will have a strong background in quality management, a keen eye for detail, and extensive knowledge of commercial cleaning best practices. This is an excellent opportunity for a professional dedicated to excellence in facilities management. Your role will directly contribute to upholding our client's reputation for reliability and superior service in the bustling Benoni business community. We seek an individual who is proactive in identifying areas for improvement and passionate about delivering consistently high-quality results in all aspects of commercial cleaning.

• Develop, implement, and manage comprehensive quality assurance programs for commercial cleaning services.
• Conduct regular site inspections and audits to assess the quality of cleaning, identify deficiencies, and ensure compliance with standards.
• Develop checklists and reporting tools to standardize quality evaluations.
• Train cleaning teams and supervisors on quality standards, procedures, and best practices.
• Analyze client feedback, complaints, and service reports to identify trends and areas for improvement.
• Implement corrective action plans to address quality issues and monitor their effectiveness.
• Collaborate with operations managers to ensure consistent service delivery and adherence to quality benchmarks.
• Stay updated on industry trends, cleaning technologies, and best practices in quality management.
• Prepare regular quality reports for senior management, highlighting key performance indicators and areas of concern.
• Foster a culture of quality consciousness and continuous improvement among all service staff.

• Bachelor's degree in Business Administration, Hospitality Management, Facilities Management, or a related field.
• Minimum of 5 years of experience in quality assurance, quality control, or a similar role within the cleaning or facilities management industry.
• Proven experience in developing and implementing QA/QC systems and procedures.
• Strong understanding of commercial cleaning techniques, standards, and equipment.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional attention to detail and a commitment to high standards.
• Strong communication, interpersonal, and training skills.
• Proficiency in Microsoft Office Suite and experience with QA software or databases.
• Ability to work independently and collaboratively, with a hybrid work model flexibility.
• Must be based in or able to commute reliably to Benoni for on-site inspections.

• Competitive salary package.
• Hybrid work arrangement combining remote flexibility with on-site responsibilities.
• Significant role in shaping the quality of services for a reputable company.
• Opportunities for professional development and training.
• Comprehensive medical aid and retirement fund contributions.
• Annual performance-based bonuses.
• Travel allowance for site visits.
• A collaborative team environment focused on excellence.