Restaurant Manager

Duties

• Oversee daily operations of the restaurant, ensuring high standards of service and Guest satisfaction.
• Manage and train waiter staff, fostering a positive and professional work environment.
• Handle and execute Guest inquiries, feedback, and complaints with professionalism and tact.
• Collaborate with the culinary team to create and update trends on menus and offerings.
• Oversee and drive wine list / service and training requirements with the team.
• Oversee and drive beverage / bar team and training requirements with team.
• Effective in administration
• Guest Experience & Seating Coordination:
  Guest first and last impression of all dining venues should be everlasting, coordinating the greeting, welcoming, and flow of service procedures in a professional manner, managing reservations, special requests and addressing guest inquiries or complaints.
• Service Coordination:
  Supervising waitstaff, coordinating with the kitchen, setting up the dining room, and overseeing the flow of service.
• Operational Management:
  Managing floor plans, guest- waiter allocations, handling reservations, training staff, creating staff rosters, and managing inventory and health & safety standards.
• Maintaining the atmosphere of the dining room, including lighting, music volume, and overall cleanliness.
• Coordinating training of culture competence, Guest communication and engagement for staff to adapt with diverse service requirements.

• Grade 12
• A formal hospitality qualification
• At least 2 years’ experience in similar position
• A ’La Carte’ service for 165 pax including buffet & outdoor functions requirements and running of multiple venues.
• Speak multiple languages/ understand international service requirements
• Detail orientated (refined)
• Running of multiple daily dining venues
• Eager to grow with the Food and beverage Manager/ Department
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and handle multiple tasks
• Knowledge of restaurant management software is a plus.
• Flexibility to work evenings, weekends, and holidays as needed
• Driver’s License