Operations Agent

Marketing & Retail Support

• Create visually engaging promotional content, including retail pamphlets and in-store displays, using Canva and Adobe tools to align with brand standards and enhance customer experience.
• Manage marketing materials in retail stores, ensuring proper placement, visibility, and alignment with current promotions.
• Ensure all marketing collateral is ordered and dispatched for new store launches within the retail channel.

Stock & Inventory Management

• Monitor and manage stock levels for each store, ensuring all stores submit weekly stock reports.
• Allocate stock to retail stores once orders are placed.
• Manage stock at VLT for retail vouchers and marketing materials, maintaining levels above threshold.
• Compile and submit a monthly wastage report to the Finance Department.
  
  Compile SIM and voucher stock counts from agents into a central spreadsheet for tracking and reconciliation.

HR & Administrative Coordination

• Prepare and process monthly promoter payouts.
• Assist promoters in obtaining monthly payslips from HR.
• Update the ghost audit spreadsheet upon receipt from HR to verify agent activity and accuracy.
• Assist channel heads with issuing and sending 7-day notice letters to agents.

Operations

• Compile tenant creation forms for new store launches and submit them to Operations.
• Manage the Retail Operations Centre email box to coordinate communication and resolve queries efficiently.
• Check all depletion wallets for all retail partners to ensure they remain above threshold levels.
• Top up store representatives with data as required to ensure uninterrupted store communication.