Customer and Sales - Team Lead Job Strand South Africa,Retail

Location: Strand

Strand - A major supplier of services and equipment to the building and construction trade is looking for a Customer and Sales - Team Lead to join their team.

The successful candidate will be a proactive leader who is professional, organized, and dependable. The ideal candidate must maintain high standards, ensure accountability, coach and motivate a team positively, stay calm under pressure, and is eager to learn about the tool and equipment hire industry.

What you will do

Coach, guide, and support Hire Specialists across Front Office and Back Office Sales
Drive excellent customer service from enquiry to return
Help the team convert enquiries into hires through proper follow-up
Keep quotes, contracts, returns, extensions, payments, and admin accurate
Work closely with workshop and logistics so clients get the right equipment on time
Handle client queries, complaints, risk matters, and pressure professionally
Keep the shop floor, counter, displays, and client areas neat and ready

What you will lead

Front Office Sales: counter, phones, walk-ins, returns, quotes, and client service
Back Office Sales:
Whats App, email, quote follow-up, bookings, admin, and client communication
Daily service standards, follow-up discipline, and team energy
A team culture built on care, urgency, accuracy, and accountability
Correct hire solutions for contractors, builders, DIY clients, and regular account clients

Requirements / Abilities

Fully bilingual in English and Afrikaans
Confident in using Computers, POS/Admin systems, email and Whats App
Balance sales, service, admin control, and people leadership
People first leader who cares about client and staff
A self-starter who takes initiative and follow up properly
Friendly, kind, calm and professional with clients
Firm on standards, process, cash, contracts and accountability
Ability to coach, correct and motivate
Ability to work under pressure and keep team moral positive
Willingness to learn the unique world of tool and equipment

Working Hours

Monday - Friday: 07:00 - 17:00
Every Other Saturday: 07:30 - 12:00

if you are able to lead by example and not by title we would love to hear from you!