Customer Assistant: Tills​/Foods

Overview

Job Title:

Customer Assistant:
Tills/ Foods
Job Type: Full Time
Business Unit:
Corporate Stores

Location:

South Africa, Western Cape, Groot Phesantekraal Store (Kraaifontein, Phesantekraal, Durbanville, Brackenfell)
Minimum Education Level: Grade 12 | National Certificate

• Minimum education level of Grade 12 or equivalent NQF qualification.
• Basic selling skills with the ability to promote loyalty programs and services.
• Strong customer service orientation, demonstrating friendliness and effective communication.
• Ability to accurately process till transactions and handle various payment methods.
• Attention to detail to ensure pricing accuracy and maintain store standards.
• Effective organisational skills to maintain a clean, safe, and orderly till point.
• Reliable and honest, with a commitment to reducing shrinkage and reporting irregularities.
• Ability to remain calm under pressure and manage time effectively during shifts.
• Basic product knowledge to assist customers and support promotional events.
• Flexibility to work varied shifts and a willingness to be a proactive team member.

• Greet customers warmly, ensuring a positive and friendly shopping experience at all till points.
• Accurately process all till transactions in accordance with company policies, including various payment methods.
• Promote Woolworths loyalty programs and additional services such as utility bill payments and airtime sales.
• Maintain a clean, safe, and well-organised till area adhering to all shopkeeping disciplines.
• Ensure pricing accuracy by carefully checking scanned items against shelf tickets and resolving discrepancies.
• Minimise shrinkage by adhering to loss prevention procedures and promptly reporting any irregularities or suspicious activity.
• Demonstrate basic product knowledge to assist customers and support promotional events and special store campaigns.
• Remain calm and efficient under pressure, managing time effectively during busy periods to maintain smooth operations.
• Exhibit honesty, reliability, and professionalism in all interactions, while contributing positively to a supportive team environment.
• Attend team meetings and comply with company policies regarding attendance, dress code, and hygiene standards.