General Assistant; External - Etwatwa

About the job

General Assistant (External Applications Only - Etwatwa). In this role you will ensure comprehensive customer service in the store, merchandise stock, label shelf prices, and maintain housekeeping within the designated area of responsibility.

• Minimum Grade 10 or NQF 3 with at least one year of work related experience, or Grade 12 without related work experience.
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African  work permit.
• Ability to perform basic calculations accurately.
• Willingness to work shifts, weekends and public holidays.
• Ability to work under pressure.

• Advise and assist customers on correct products and queries.
• Assist with and resolve customer complaints.

• Bulk stock area must be merchandised safely and according to store layout plan.
• Ensure full merchandising of area according to store layout and planograms.

• Ensure area is free of obstacles, stock is merchandised immediately after being received, and customers can enter and leave aisles without risk.
• Correct shelf price labeling within area of responsibility.
• Complete checklists when on duty with canteen and toilet/showers schedule.

• Compliance with OHSA (e.g., use of safety gear, ensuring customer and staff safety) within area of responsibility.
• Ensure stock is merchandised safely to protect customers and colleagues.
• Report any discrepancies to the Store Manager.
• Manage stock loss.
• Report damaged stock within area to Store Manager.

• Comply with generally accepted standards in activities related to the position.
• Keep promises.
• Create realistic expectations.
• Be sincere.
• Handle sensitive information carefully.
• Show awareness of values and indicates when boundaries are crossed.

• Effectively handle detailed information and consistently attend to details.
• Work in an orderly fashion.
• Ensure matters are handled accurately from start to finish.
• Prevent mistakes.
• Invest energy in checking work for mistakes.

• Identify and actively respond to clients’ wishes and needs.
• Deal with clients in a friendly manner.
• Show involvement in the client’s problem.
• Make clients feel welcome.
• Approach the client’s question with a can-do mentality.

• Be aware of one's strengths and weaknesses; consciously work on personal development.
• Be focused on self-broadening and/or gaining more in-depth knowledge.
• Follow relevant training programmes and/or seek opportunities to gain experience.
• Seek and use opportunities for personal development.
• Ask for feedback in order to learn.