Store Manager, Retail & Store Manager

The purpose of this position is to have a successful individual that will be responsible for managing an individual store through execution of the marketing and operations plans. Who will co-ordinate specific marketing, administrative, logistics, HR, sales, and operations sequences and attends to the general applications and interventions associated with the functionality within the store.

• Responsible for the branch, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained.
• Co-ordination of maintenance and repair services
• Protect and secure all company assets in the store

• Responsible for all stock and will be held accountable for all overages and shortages
• Prepare requisitions to replenish stock
• Identify and report on slow selling items
• Conduct stock takes and manage shrinkage within company requirements.

• Manage the quality and quantity aspects of the merchandise assortments.
• Co-ordinate the layout of shelves and merchandise of seasonal and sale displays.
• Identify new ways of promoting merchandise.
• Ensure required housekeeping standards are always maintained.

• Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited.
• Prepare and direct staff who are preparing merchandise displays in alignments with sales and marketing requirements.
• Actively participate in promotions
• Stay up to date with current advertising trends.
• Provide sales leadership to staff.
• Stay current with products, marketing, and pricing of area retailers with similar products.
• Achieve and exceed store sales targets.
• Organizing special promotions sales and events
• Initiating changes/improvement suggestions

• Ensure that the standard of administration and procedures in store are met
• Ensure that the responsible persons are following proper procedures when handling all store cash.
• Check and verify these documents daily.
• Manage controllable expenses as this directly affects the profitability of the branch.
• Reporting daily figures to Area Manager

• Manage the security in all aspects of the business and ensure that security procedures are strictly adhered to
• Monitor security staff and make sure that they are alert and performing their duties to the maximum
• Ensuring that Health & Safety standards are met
• Attend to alarm call outs

• Train staff in customer service
• Assist customers with enquiries and complaints
• Apply Customer Service principles in a friendly and enthusiastic manner daily
• Continuously satisfy customer needs and attract clientele

• Assign employees to specific duties, by way of their job description, tasking plans and goals
• Encourage, assist, and train employees to become a motivated workforce driving sales
• Manage performance and development of staff
• Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary
• Manage the store staffing blueprint by replenish staffing through the company recruitment policy and processes
• Manage time and attendance of staff
• Conduct staff meetings

• Matric Certificate.
• NQF 5/6 Certificate or Diploma in Retail/Business Management preferable.
• Valid Driver's License - Code 8 unendorsed
• 2-5 years in relevant Sales/retail/operations environment as an
• Assistant Manager/ Manager

• Analytical Thinking
• Coaching & Developing Others
• Customer Insight & Focus
• Decision making
• Performance focus
• Problem Solving
• Team Leadership

• Criminal / Credit Check
• Qualification verification
• Computer and Psychometric assessments where required
• First Aid / Firefighting training

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.