Frontshop Lead - Ikageng, Potchefstroom; Store

Dis-Chem Pharmacies has an exciting opportunity available for a Frontshop Lead (Manager) at our new Store of the Future in Ikageng, Potchefstroom in the North West.

As the Frontshop Lead, you will take ownership of the overall profitability, operational performance and customer experience of the store, while ensuring that the Dis-Chem brand values and standards are consistently upheld.

This is an exciting opportunity to play a key leadership role in a new-generation Dis-Chem store, combining exceptional customer service, strong commercial performance, effective people management and innovative retail practices.

Essential:

• Grade 12 / Matric

• Minimum 5 years’ retail store management experience

• Computer literate – MS Office

• Strong retail administration and management experience, including receiving, till operations, cash office and customer service

• Basic financial knowledge, including GP, mark-up and VAT

• Strong analytical, numerical and time-management skills

• Excellent communication and interpersonal skills

• Willing and able to work retail hours

Advantageous:

• Diploma or Advanced Certificate in Management, BCom Degree, Retail Management Diploma or relevant Commercial qualification

• Minimum 2 years’ experience with SAP, UNISOLV and/or Qlik View

• Previous experience with Kronos

• Basic IR, management or accounting knowledge

Store Operations & Profitability

• Take overall responsibility for store profitability, sales performance and operational efficiency.

• Assist with budget preparation and ensure effective management of store expenses and financial objectives.

• Analyse financial and operational information to identify trends, opportunities and areas requiring corrective action.

• Ensure the store achieves set sales targets across Health, Beauty and FMCG.

• Develop and implement strategies to increase customer traffic, market share and profitability.

• Monitor local market trends, customer initiatives and competitor activity.

Stock & Inventory Management

• Take overall responsibility for store inventory and stock management.

• Ensure accurate stock ordering and appropriate stock levels are maintained.

• Monitor and manage shrinkage, dormant stock, negative stock and out-of-stock lines.

• Oversee stock takes, investigations and reporting.

• Ensure physical stock balances with the inventory ledger in SAP.

• Monitor goods in transit and ensure adherence to relevant SOPs.

• Investigate negative GP values and manual purchases and implement corrective action where required.

Merchandising & Promotions

• Ensure all merchandising activities comply with Dis-Chem standards.

• Ensure promotional stock, displays, pricing and layouts are implemented correctly and timeously.

• Maintain excellent store condition and visual merchandising standards.

• Optimise store layout and customer traffic flow to maximise sales and customer satisfaction.

• Ensure promotional displays are planned and implemented at least 24 hours before promotions break.

Cash, Banking & Financial Controls

• Take complete ownership of store cash resources, daily takings and banking.

• Ensure all banking and cash office procedures are accurately followed.

• Monitor and investigate tender discrepancies, float discrepancies and transaction variances.

• Review daily takings and turnover reconciliations.

• Ensure transaction integrity and compliance with internal control procedures.

• Monitor cashier service levels, productivity, overtime and casual spend.

• Manage price overrides and ensure these are kept to a minimum.

Customer Experience

• Create an exceptional customer experience in line with Dis-Chem’s service standards and 7-star hospitality mindset.

• Resolve customer queries and complaints promptly and professionally.

• Ensure customer requests are actioned daily.

• Drive Better Rewards loyalty…