Showroom Manager- Leratong Mall

homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
The Showroom Manager is accountable for the overall performance and day-to-day management of a homechoice showroom. This role ensures the delivery of sales targets, high operational standards, exceptional customer experience, effective people leadership, and strong financial and stock controls in line with homechoice policies and values.

• Drive showroom sales performance against agreed targets, budgets, growth objectives, and comparable store performance.
• Lead daily performance discussions and morning huddles, setting clear sales priorities and daily targets.
• Monitor hourly, daily, weekly, and monthly individual and team performance.
• Coach the team to improve conversion, upselling, cross-selling, average basket value, and acquisition.
• Ensure calling lists are actioned daily to manage cancellations and returns in line with business thresholds.
• Monitor new account performance, pass rates, processed accounts, and average spend, implementing corrective action where required.
• Ensure full execution of monthly promotions, online deals, activations, and campaigns to maximize sales opportunities.
• Attend merchandising and promotional briefings and ensure correct in-store implementation, sign-off, and feedback submission.

• Deliver a consistent, high-quality customer experience aligned to the homechoice brand promise.
• Ensure customers are informed of promotions, product features, ordering processes, delivery expectations, and after-sales support.
• Manage customer escalations professionally and timeously via approved internal channels.
• Ensure sufficient staffing, visibility, and engagement on the sales floor, particularly during peak trading periods.

• Lead, motivate, and inspire a diverse showroom team to achieve individual and collective targets.
• Allocate clear performance expectations and monitor achievement against targets.
• Optimize staff scheduling and workforce planning to support peak trading periods and training requirements.
• Ensure leave, attendance, and schedules are managed and captured accurately on approved systems.
• Build capability through coaching, one-on-one engagement, and regular performance feedback.
• Recognize, reward, and address performance appropriately in line with company guidelines.

• Ensure all new employees’ complete induction, policy training, and required signoffs.
• Actively participate in and support all required training interventions, including in-store and formal programmes.
• Ensure training registers, confirmations, and feedback are completed and submitted timeously.
• Ensure staff schedules support attendance at required training and development initiatives.
• Conduct follow-up coaching and sign-off to embed learning and address skills gaps.

• Maintain high standards of visual merchandising, housekeeping, and showroom presentation always.
• Ensure promotions and visual changes are implemented accurately and signed off as required.
• Conduct daily floor walks to identify risks, gaps, and non-compliance, addressing these immediately.
• Implement and track action plans arising from store visits, audits, and performance reviews.
• Ensure all policies, procedures, and operational standards are adhered to and acknowledged by staff.

• Manage controllable expenses within approved budgets.
• Ensure accurate reconciliation and submission of expense documentation within required time frames.
• Oversee cash…