Retail Manager Job Secunda South Africa,Retail

Location: Secunda

JOB ROLE REQUIREMENTS QUALIFICATIONS

Grade 12
Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

Minimum of 5 years experience working in a retail environment, ideally in a managerial or leadership level.

KNOWLEDGE REQUIRED

Prior knowledge and experience in management of Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
Knowledge of stock management systems like ERP, Meat Matrix, e.t.c.
Knowledge and understanding of FMCG environment and related legislation.
Management of perishable products with short shelf life especially in meat industry.
Understanding of retail consumer behaviour and purchasing trends.
Understanding of the retail and meat market.

SKILLS REQUIRED

English Proficiency (read, write and speak). Excellent verbal and written communication skills.
Proficient in MS Office Suite.
Demonstratable analytical skills.
Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
Excellent interpersonal skills and ability to communicate effectively.
Exceptional customer service and people management skills.
Energetic and self-starter.

KEY PERFORMANCE AREAS (KPAS)
JOB ACTIVITIES

Stock Management

Stock Ordering
Place orders with factories and other suppliers
Follow up on orders
Manage deliveries, delivery dates and stock upon arrival
Manage stock order volumes
Stock Receiving
Receive ordered stock
Report delivery shortfalls, and damages
Follow up on non-received stock
Capture received stock on Meat Matrix Stock controlling Daily stock levels reporting
Run stock depletion reports- cashiers Balance off with stock receiving
Manage stock levels threshold Manage stock shrinkage: stock losses/damages/dumpings

Housekeeping

Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
Always maintain high level of HACCP standards throughout the store.
Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resolution of the Act.

Employee Management

Store Organisation

Display of products on the the shelf and create attractive displays at key points in the store ex: check-out ques.
Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
Re-arrangement of store shelves and products
Managing of non-moving items and display areas

Cash Management

Customer Service

Deliver excellent service to ensure high levels of customer satisfaction
Create a store that meets local needs by building an understanding of customer-product preferences.
Manage and analyse customer complaints to get insights for improvement of customer satisfaction
Be the custodian of customer experience and lead brand loyalty
Responding to customer complaints and comments promptly and accurately.
Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers

System Administration