Frontshop Assistant - Marine Walk

dis-chem marine walk requires afrontshop assistant, to uphold the merchandising standards whilst supporting the customer service at point of sales in accordance with dis-chem policies and procedures.

• grade 12 – matric or senior certificate
• 0 – 6 months retail work experience

• 1 year work experience within retail
• certification in retail business management

• ensure that full ranges of products are on the shelves at all times and neatly presented.
• maintain the stock on the shelves to ensure it has not reached its sell by date.
• restock merchandise when needed to ensure maximum sales.
• all out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.
• ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space.
• ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.
• ensure the storeroom organised, neat and tidy.
• keep up to date with new product knowledge to effectively assist customers.
• assist with restocking of merchandise and supplies when needed to ensure maximum sales.
• assist with back shopping when required.
• all merchandise must be handled carefully to prevent any losses.
• transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• exchange merchandise for customers and accept returned goods by customers when authorised to do so by the frontshop leader.
• process all loyalty cards including those of accelerated partners.
• ensure cash is placed in the drop safe according to standard operating procedures.
• ensure all line voids and price changes are approved and signed by a frontshop leader and/ or retail store assistant.
• ensure accurate cash flow at all times.
• facilitate rotation of stoke on a regular basis and adhere to dis-chem stock control procedures.
• report low stock levels, items that are out of stock, damaged stock and expired stock to management.
• assist with the counting of stock files and general stocktaking.
• identify and report damaged and expired stock immediately to management.
• assist with the loading and off-loading of stock when needed.
• ensure boxes are flattened after unpacking stock and taken to the designated area.
• establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• report customer compliments and complaints to management.
• adhere to the customer turnover per hour rate as per company benchmark.
• assist with the training of new and current team members.
• ensure that outgoing stock/ items/ scripts are scanned and paid for.
• keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• report bad and suspicious behaviour for both staff and customers to management.
• housekeeping must be in accordance to dis-chem standards.
• adhere to dis-chem policies and standard operating procedures.
• adhere to health and safety rules and regulations.
• adhere to the dis-chem uniform and personal appearance policy

• knowledge of retail operations and administration
• finds solutions to potential issues as well as knowing when to elevate the problem and what level to elevate it to.
• comprehending fundamental arithmetic’s like addition, subtraction, multiplication and division.
• conveys ideas and facts verbally using language
• addresses customer questions in a timely manner
• recognises the need for procedures and follows relevant procedures.
• takes personal responsibility for the quality and timeliness of work and achieves results with…