Internal Sales and Exports Consultant

Our reputable client within the battery distribution and automotive industry is seeking a highly experienced, detail-oriented and self-motivated Internal Sales and Exports Consultant to manage their export portfolio while supporting internal sales operations at their Johannesburg branch.

The successful candidate must have extensive export experience, excellent sales and customer service skills, strong administrative abilities and exceptional attention to detail.

This position requires a mature, pro-active and analytical individual who can work independently, take full ownership of their responsibilities, question discrepancies and manage the export portfolio with minimal supervision.

To independently manage the company's export portfolio from start to finish while supporting internal sales, customer account management, export documentation, freight coordination, invoicing and compliance requirements.

The successful candidate will be responsible for ensuring accurate processing of export transactions, maintaining excellent customer relationships and proactively identifying and resolving discrepancies to ensure efficient operations.

• Matric or relevant tertiary qualification
• Minimum 7+ years' sales experience with a proven sales track record
• Minimum 5 years' practical export experience (NON-NEGOTIABLE)
• Strong experience managing export processes from start to finish
• Experience handling export documentation, including SAD
  500, N1, N2 and SADC certificates
• Experience coordinating road, air and sea freight
• Knowledge of export procedures, border documentation and compliance requirements
• Experience liaising with freight companies, transporters and export houses
• Strong internal sales and customer account management experience
• Experience preparing quotations, processing orders and following up with customers
• Understanding of export invoicing, foreign currencies, tax types and GL codes
• Product and application knowledge, including the ability to read catalogues
• Strong Microsoft Office and computer literacy
• Excellent administrative and organisational skills
• Excellent communication and customer service skills
• Fluent in English, both written and verbal
• Strong analytical and problem-solving skills
• Exceptional attention to detail and accuracy
• Able to work independently with minimal supervision
• Able to manage a demanding workload and multiple priorities
• Confident enough to question information, identify discrepancies and challenge incorrect processes
• Proactive, self-motivated and able to manage responsibilities without constant follow-up
• Strong sense of accountability and ownership
• Persuasive, persistent and results-driven
• Professional, well-spoken and presentable
• Able to work well under pressure

• Manage existing and new customer accounts for the sale of company products
• Build and maintain strong relationships with wholesale and other customers
• Ensure excellent customer service and prompt feedback
• Prepare and process customer quotations daily
• Follow up on outstanding quotations and sales opportunities
• Accurately capture and process customer sales orders
• Liaise with the warehouse regarding stock availability and customer queries
• Coordinate urgent deliveries with the dispatch department
• Contact customers daily according to designated area listings
• Maintain and regularly update the customer database
• Communicate stock shortages and alternative product options to customers
• Manage back orders and keep customers updated regarding expected delivery dates
• Participate in sales strategy meetings and planning sessions
• Maintain effective communication with all relevant departments
• Provide backup support for reception, administration and filing when required
• Assist with stock takes as and when…