Aftermarket Operations Manager Mobile Crushing and Screening

At Sandvik Rock Processing Solutions ("SRP"), we are passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It is a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do.

Responsible for leading and growing the Aftermarket organization in Sales Area Africa for Mobile Crushing & Screening, aligning the Africa aftermarket strategy with the Division / Business Line strategy and executing territory-specific action plans and initiatives. Manage and grow aftermarket sales for parts, wear and spares, maintenance services, service solutions, warranty / guarantee support, product upgrades and lifecycle offerings across direct customers and distributors, ensuring customer needs are understood and matched with Sandvik’s offering to maximize customer value, retention, satisfaction and profitable aftermarket growth.

Leads the Aftermarket organization and support territory teams across Africa to deliver agreed budgets, forecasts, lifecycle strategies, capture-rate improvement, installed-base development, commercial discipline and high standards of product, technical and customer service support.

• Develop and implement the Africa Sales Area aftermarket plan based on Division / Business Line aftermarket strategy, with clear territory action plans for growth, retention and customer engagement.
• Drive profitable aftermarket growth across spare parts, wear parts, maintenance services, repair solutions, warranty extensions, product upgrades and lifecycle services.
• Set, monitor and deliver aftermarket sales targets, KPIs, budgets and forecasts, including order intake, revenue, margin, capture rate, customer retention, NPS and revenue per installed machine.
• Coordinate lifecycle strategies in the territories, report on activities and improvements, and ensure all responsible stakeholders execute agreed actions.

• Build and maintain strong relationships with key mining customers, distributors and internal stakeholders to secure repeat business, retention and high customer satisfaction.
• Provide consultative selling by understanding customer / distributor needs and recommending aftermarket solutions that improve equipment performance, reliability and lifecycle value.
• Address and resolve customer complaints or issues related to aftermarket products and services promptly and professionally, coordinating escalation where required.

• Promote aftermarket agreements and the full commercial offering to secure aftermarket business and improve coverage across the installed base.
• Lead or support pricing negotiations, service and supply contracts, warranty / guarantee agreements and extended service offerings, ensuring alignment with company policies, profitability goals and market conditions.
• Participate in the establishment of the commercial strategy, including 3-5-year plans, BAPs and ABPs, and follow up on actions required to meet strategic objectives.

• Oversee sales forecasts, budgets and sales plans for the aftermarket segment, translating annual targets into quarterly, monthly and weekly sales activity priorities.
• Monitor sales performance, pipeline, market share, margins and aftermarket KPIs, and provide data-driven recommendations to improve performance.
• Ensure adherence to relevant aftermarket sales processes and standard operating procedures, including quoting, order processing, customer service and follow-up discipline.