Retail Security Officer

About The Role

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Days of Working:
Saturday 07:00 - 15:00 (additional shifts may be available 14:00 - 22:00).

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Customer service: provide a professional and welcoming approach to customers, staff, and visitors; assist with directions or queries; de-escalate confrontational situations calmly and professionally.
• Compliance and support: ensure compliance with site-specific procedures, company policies, and legal requirements; support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our TRUE values are Trust, Respect, Unity, and Empowerment.

• Award-Winning Employer
  :
  Ranked 36th on Glassdoor’s Best Companies to Work For 2025.
• Digital Learning
  :
  The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks
  :
  Access exclusive discounts, rewards and wellbeing resources via the Hapi app.
• Professional Growth
  : 600+ live learners across UK&I, enabling further development and qualifications.
• Flexible Pay
  :
  Access a portion of earned wages before payday with the Wagestream App (contract specific).

If you are interested in joining a business that encourages professional development and career progression, please click apply and register your interest. You can also sign up to our job alerts when registering to be notified of other vacancies. We are an equal opportunities employer and welcome applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.